Administrative Specialist 18655
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Role: Virtual Telehealth Administrative Specialist
Priority Location: LATAM
Working Hours: 9:00 AM 5:00 PM US EST
Type of contract: Independent Contractor
Type of job: Remote
The final offer is at the clients discretion and will depend on the candidates interview result skills and experience.
About the Role: A leading company in the healthcare/telehealth sector is seeking a Virtual Telehealth Administrative Specialist to support daily telehealth operations and ensure a smooth efficient experience for both patients and providers. This role is ideal for someone who is highly organized patient-focused and comfortable with technology with the ability to manage multiple administrative tasks in a fast-paced remote environment. You will play a key role in coordinating referrals onboarding patients scheduling appointments and maintaining clear and consistent communication across all stakeholders.
Patient Onboarding & Referral Processing
- Process new client referrals and accurately enter data into the EHR system
- Schedule patient appointments and send consent forms
- Assist patients with portal setup and required documentation
- Guide and train patients on how to use telehealth platforms
- Ensure patients are prepared and able to attend virtual appointments
- Manage and fill provider schedules efficiently
- Support providers with care coordination and administrative needs
- Answer incoming calls professionally and in a timely manner
- Verify caller identity using required authentication steps
- Respond to emails texts chats voicemails and faxes promptly
- Share client engagement updates with referral sources
- Coordinate with medical record copy services for timely record processing
- Maintain accurate and up-to-date administrative records
- Follow company policies and procedures at all times
- Ensure confidentiality and proper handling of patient information
- 13 years of experience in a similar administrative healthcare or telehealth support role
- Experience working with EHR systems (AdvancedMD is a plus)
- Strong customer service experience with excellent communication skills
- Ability to manage multiple tasks in a remote work environment
- Bilingual in English and Spanish
- Comfortable using computers telehealth platforms and VOIP systems
- Strong interpersonal skills with patience and empathy
- Highly organized with strong attention to detail
Required Experience:
IC
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
