Accounts Receivable Specialist (UK & US Accounts)
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Job Summary
We are hiring Accounts Receivable Specialist roles
ON SITE Medellín Colombia
About Roca Alliances
Roca Alliances is a specialized recruitment firm focused on connecting top-tier talent with leading global technology companies. We partner with innovative organizations worldwide helping them scale high-performing teams through strategic and tailored recruitment solutions.
This opportunity is with Simpro Group a global technology company dedicated to delivering powerful business management solutions that help organizations streamline operations improve efficiency and drive growth. Simpro Group is recognized for its collaborative culture operational excellence and commitment to delivering exceptional customer experiences across global markets.
About the Role
As an Accounts Receivable Specialist at Simpro Group you will play a critical role in supporting the companys UK and US customer portfolios by driving collections performance maintaining account accuracy and contributing to overall cash flow optimization.
You will have end-to-end ownership of a dedicated portfolio of accounts working closely with internal teams and customers to resolve payment issues reduce aged receivables and maintain strong business relationships. This role is ideal for finance professionals who are detail-oriented proactive analytical and comfortable working in fast-paced international environments.
Key Responsibilities
Accounts Receivable Portfolio Management
Manage a dedicated portfolio of UK and US customer accounts with full accountability for collections performance and account health
Maintain accurate aging reports payment status updates and account notes within internal systems
Monitor outstanding balances and proactively follow up on overdue accounts
Collections & Customer Communication
Execute structured outreach strategies via phone and email to drive timely customer payments
Negotiate payment plans and professionally resolve payment delays or issues
Follow established collection cadences escalation protocols and internal processes
Account Reconciliation & Issue Resolution
Investigate and resolve billing discrepancies disputes and unapplied cash transactions
Partner with Billing Sales Customer Success and Implementation teams to remove payment blockers
Ensure customer accounts remain accurate organized and up to date
Escalation & Risk Management
Identify high-risk or delinquent accounts and escalate appropriately when needed
Collaborate with leadership and Account Management teams on strategic resolution plans
Support risk mitigation efforts through proactive account monitoring and follow-up
Cross-Functional Collaboration
Work closely with Account Management teams to align customer communication and account strategies
Provide insights into customer payment behavior ongoing disputes and potential risk indicators
Contribute to process improvement initiatives across the Order-to-Cash cycle
KPI & Performance Management
Meet or exceed key performance indicators related to collections and account performance
Support reduction of Days Sales Outstanding (DSO) and aging balances
Maintain strong productivity and portfolio management standard.
25 years of experience in Accounts Receivable Collections or Order-to-Cash processes
Experience managing international customer accounts preferably UK and US portfolios
Strong understanding of Accounts Receivable processes aging management and collections strategies
Excellent written and verbal communication skills in English
Proven ability to manage account portfolios and consistently meet performance targets and KPIs
Experience working with ERP systems such as NetSuite or SAP
Familiarity with CRM platforms such as Salesforce
Strong analytical organizational and problem-solving skills
Ability to work independently while collaborating effectively with global teams
Detail-oriented and proactive mindset with strong time management skills
- Competitive salary in Colombian pesos (COP) Exciting Commissions
- Get paid 35% surcharge on the hourly rate from 7pm - 6am (according to the shift scheduled coverage.
- Private medical insurance
- Be part of an international environment supporting global Account Management and working with our customers through dynamic rotating schedules between 5:00 PM 2:00 AM and 3:00 AM 12:00 PM.
- We take care of you at supporting your comfort and safety as we provide transportation during the following schedules:
- Home drop-off service after late shifts ending at 2:00 AM
- Home pick-up service prior early shifts starting at 3:00 AM
- Continuous training and mentoring
- Opportunity to work with a leading global IT company
Required Skills:
25 years of experience in Accounts Receivable Collections or Order-to-Cash processes Experience managing international customer accounts preferably UK and US portfolios Strong understanding of Accounts Receivable processes aging management and collections strategies Excellent written and verbal communication skills in English Proven ability to manage account portfolios and consistently meet performance targets and KPIs Experience working with ERP systems such as NetSuite or SAP Familiarity with CRM platforms such as Salesforce Strong analytical organizational and problem-solving skills Ability to work independently while collaborating effectively with global teams Detail-oriented and proactive mindset with strong time management skills
