Account Manager

We are hiring Account Manager roles

ON SITE Medellín Colombia

About Roca Alliances

Roca Alliances is a specialized recruitment firm focused on connecting top-tier talent with leading global technology companies. We partner with innovative organizations worldwide helping them scale high-performing teams through strategic and tailored recruitment solutions.

This opportunity is with Simpro Group a global technology company dedicated to delivering powerful business management solutions that help organizations streamline operations improve efficiency and drive growth. Simpro Group is recognized for its customer-centric culture innovation-driven mindset and commitment to long-term client success.

About the Role

As an Account Manager at Simpro Group you will be responsible for driving customer retention account growth and long-term client success across a dedicated portfolio of customers.

You will serve as a trusted advisor helping customers maximize the value of Simpros solutions while identifying strategic opportunities to strengthen and expand partnerships. This role is ideal for customer-focused and commercially driven professionals who thrive in relationship management and SaaS environments.

Key Responsibilities

Account Health & Relationship Management

Proactively manage a portfolio of existing customer accounts to foster long-term partnerships

Serve as the primary point of contact and customer advocate within Simpro

Build trusted relationships with customer stakeholders and maintain strong engagement levels

Expansion Opportunities & Revenue Growth

Develop a strong understanding of customer businesses objectives and operational needs

Identify upsell and cross-sell opportunities within existing accounts

Manage the full expansion sales cycle from opportunity identification through close

Meet and exceed monthly and quarterly renewal and expansion targets

Strategic Business Reviews

Conduct Executive Business Reviews (EBRs) with key stakeholders

Demonstrate ROI and align Simpro solutions with evolving customer business goals

Share best practices and provide strategic recommendations that drive customer success

Customer Advocacy & Collaboration

Act as the internal voice of the customer across Product Support and Professional Services teams

Ensure customer feedback and business challenges are properly communicated and addressed

Collaborate cross-functionally to deliver a seamless customer experience

Forecasting & Reporting

Maintain accurate customer records and account activity within CRM platforms such as Salesforce

Provide reliable forecasting for renewals and expansion opportunities

Support reporting and account planning initiatives with data-driven insights

Join a customer-focused global environment where relationship management strategic growth and collaboration contribute to meaningful business impact within an international technology company.

Proven experience in B2B Account Management Customer Success or client-facing commercial roles preferably within SaaS companies

Strong commercial mindset with a track record of meeting and exceeding renewal and expansion targets

Experience negotiating contracts and managing customer growth opportunities

Exceptional interpersonal communication and relationship-building skills

Customer-centric approach with passion for helping clients achieve success

Experience working with CRM platforms such as Salesforce

Tech-savvy professional comfortable learning new technologies and software solutions

Highly organized proactive and capable of managing customer portfolios autonomously

Strong problem-solving abilities and adaptability within fast-paced environments.

• Competitive salary in Colombian pesos (COP) Exciting Commissions
  
• Get paid 35% surcharge on the hourly rate from 7pm - 6am (according to the shift scheduled coverage)
  
• Private medical insurance
  
• Be part of an international environment supporting global Account Management and working with our customers through dynamic rotating schedules between 5:00 PM 2:00 AM and 3:00 AM 12:00 PM.
  
• We take care of you at supporting your comfort and safety as we provide transportation during the following schedules:
  
• Home drop-off service after late shifts ending at 2:00 AM
  
• Home pick-up service prior early shifts starting at 3:00 AM
  
• Continuous training and mentoring
  
• Opportunity to work with a leading global IT company