6928 Software Engineer – L3 Support BAU (Reporting Platform)

We are looking for a Software Engineer L3 Support / BAU with strong experience supporting web-based applications and reporting platforms. This role focuses on resolving complex production issues troubleshooting and debugging applications optimizing SQL-based reporting solutions and ensuring the stability and performance of existing systems.

The ideal candidate is proactive self-driven and comfortable taking ownership of production incidents from investigation through resolution.

• Bachelors degree in Computer Science Information Technology or a related field.
  
• 48 years of industry experience with significant hands-on experience in L3/BAU application support for web-based applications.
  
• Strong experience with SSRS or similar SQL-based reporting tools.
  
• Hands-on experience with C# .NET Framework 4.0 .NET Core 8 JavaScript and jQuery for troubleshooting debugging and bug fixing.
  
• Strong Microsoft SQL Server and SQL skills including stored procedures functions triggers views query optimization and debugging.
  
• Strong analytical troubleshooting root-cause analysis and problem-solving skills.
  
• Familiarity with ITIL practices application support processes and source control tools such as GitHub.
  
• Excellent written and verbal communication skills and ability to independently own incidents while collaborating across teams.
  
• Availability to overlap with US-based teams.
  

• Experience with Sigma and/or Power BI.
  
• Exposure to applications hosted on Microsoft Azure.
  

• Provide L3 and BAU support for web-based applications and act as a primary technical point of contact for application incidents.
  
• Diagnose and resolve complex production issues performance problems bugs and system errors minimizing application downtime.
  
• Perform root cause analysis (RCA) for recurring incidents and implement or recommend preventive improvements.
  
• Troubleshoot and implement bug fixes across applications using C# .NET Framework 4.0 .NET Core 8 JavaScript and jQuery.
  
• Support and troubleshoot SQL-based reporting platforms including SSRS and work with reporting solutions such as Sigma or Power BI when applicable.
  
• Query troubleshoot and optimize Microsoft SQL Server including stored procedures functions triggers views and related database components.
  
• Monitor application performance and identify opportunities for reliability and performance optimization.
  
• Collaborate with Development and Infrastructure teams to investigate issues and implement technical improvements.
  
• Participate in the testing and deployment of application updates patches enhancements and bug fixes.
  
• Create and maintain SOPs application support documentation and end-user troubleshooting guides and provide user training when required.
  
• Maintain clear communication with technical teams business stakeholders and users throughout incident resolution.