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1st Tier Support- LATAM
Job Location:
Monthly Salary:
Posted:
6 August 2026 (19 hours ago)
Posted:
Application Deadline:
4 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
HyperGuest is looking for a 1st tier support to join our team in LATAM!
As a 1st Tier Support at HyperGuest you will play a pivotal role in maintaining our high standards of customer satisfaction. Your primary responsibilities will include:
You will take initiative in finding the root cause and solve it whenever possible by investigating the problem while assisting the customers.
Responsibilities:
- Provide information and advice to users on our connection and distribution types
- Proactively connect with clients to troubleshoot technical issues
- Investigating problems and guiding customers through troubleshooting processes
- Respond to incoming requests for assistance via email (proactive outbound calls might be needed).
- Ensure excellent service and a high level of customer satisfaction
- Maintain client relationships through product support
- Report customer feedback/issues to relevant departments & follow up
- Taking ownership of your work and contributing to the enhancement of our support processes
Requirements:
- Excellent English and Spanish both written and spoken- Must.
- Portugese is a plus
- Previous experience in other SaaS hospitality- a plus
- Experience on ticketing systems management & configuration such as Zoho
- Experience in managing customer inquiries and resolving technical issues
- Positive attitude and sense of responsibility
- Strong communication skills and a customer-centric approach
- Ability to deal with difficult situations in a polite manner and solution- face mind
- Familiarity with hospitality industry practices and reservation systems -a plus
