1799 Help Desk Assistant

We are seeking a Help Desk Assistant to provide first-level technical support manage incidents assist with AI-based automation initiatives and ensure compliance with internal processes. The ideal candidate is proactive analytical customer-oriented and eager to contribute to an innovative technology environment while maintaining high service quality and SLA compliance.

• 23 years of experience in a Help Desk or Technical Support role.
  
• Around 1 year of experience with n8n or similar automation platforms.
  
• 35 years of PHP experience.
  
• Experience developing or supporting AI-driven automation solutions.
  
• Knowledge of SQL Server.
  
• Basic experience working with REST APIs and JSON integrations.
  
• Experience using Jira and Agile methodologies.
  
• Strong analytical and problem-solving skills.
  
• Excellent communication and customer service abilities.
  
• Ability to work independently while managing multiple support requests.
  
• Conversational English is considered a plus.
  

• Experience performing basic server maintenance and administration.
  
• Experience in environments focused on process automation and logistics technology.
  
• Strong soft skills and customer-oriented mindset are highly valued.
  
• Candidates with strong support experience and excellent communication skills will also be considered even if they are not highly technical.
  

• Provide Level 1 technical support to customers via phone and email.
  
• Analyze classify troubleshoot and follow up on incidents and software bugs.
  
• Develop and support AI-based automation tools to improve operational processes.
  
• Create basic reports dashboards and manage operational data.
  
• Ensure compliance with internal business processes and support procedures.
  
• Document internal tools processes and technical solutions.
  
• Maintain Jira boards and tickets organized following Agile methodologies.
  
• Perform basic server access and maintenance tasks.
  
• Validate integrations using REST APIs and JSON.
  
• Ensure customer requests are resolved within established SLAs.