1793 Help Desk Technician Level 1

We are looking for a Level 1 Help Desk Technician to provide first-line technical support for end users by resolving common IT issues configuring hardware and software and delivering excellent customer service. This is an entry-level opportunity ideal for IT professionals with 12 years of hands-on technical support experience who are eager to grow in a collaborative environment.

• High school diploma or SENA Technical Degree in an IT-related field.
  
• Minimum 1 year of technical support experience.
  
• Strong communication and customer service skills.
  
• English proficiency at B2 level.
  
• Basic knowledge of Windows environments hardware software installation and networking fundamentals.
  
• Availability for occasional on-call rotations during weekends (paid as overtime).
  
• Must be based in Colombia and available for occasional on-site support if required.
  

• 12 years of hands-on IT support experience.
  
• Strong willingness to learn and develop within an IT support career.
  

• Install configure and troubleshoot hardware and software.
  
• Set up and maintain user accounts and passwords.
  
• Diagnose and resolve basic network and connectivity issues.
  
• Provide technical support via phone and email.
  
• Gather information troubleshoot user issues and determine the appropriate resolution.
  
• Document incidents troubleshooting steps and resolutions accurately.
  
• Escalate unresolved issues when necessary while following established support procedures.