1793 Colombia Help Desk Technician Level 1

We are looking for a Level 1 Help Desk Technician to provide first-line technical support troubleshoot common IT issues and deliver a responsive and customer-focused support experience.

• At least 1 year of experience in Technical Support Help Desk Service Desk or a similar role.
  
• High school diploma technical/technologist degree or technology-related education.
  
• B2 English proficiency.
  
• Basic knowledge of hardware software and connectivity troubleshooting.
  
• Experience installing and configuring software and computer equipment.
  
• Knowledge of user accounts passwords access and user management.
  
• Basic knowledge of networks and connectivity troubleshooting.
  
• Experience with or knowledge of ticket management systems.
  
• Strong communication customer service and problem-solving skills.
  
• Availability for the established schedule and occasional On-Call support.
  

Responsibilities:

• Provide Level 1 technical support through phone email and established support channels.
  
• Diagnose and resolve basic hardware software application and connectivity issues.
  
• Install and configure software and computer equipment.
  
• Manage user accounts passwords and access.
  
• Log update and document incidents and resolutions.
  
• Gather and analyze information about reported issues and determine the appropriate resolution or escalation path.