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1715 Medellin IT Support & Systems Administrator
Job Location:
Monthly Salary:
COP 4000000 - 4000000
Monthly Salary:
Experience Required:
4-5years
Experience Required:
Posted:
3 June 2026 (30+ days ago)
Posted:
Application Deadline:
31 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are seeking an IT Support & Systems Administrator to provide comprehensive technical support and manage enterprise systems cloud services and business applications. This role combines Help Desk operations with systems administration responsibilities ensuring reliable IT services secure infrastructure and an excellent end-user experience.
Requirements
- Experience providing L1/L2 IT support and systems administration.
- Strong knowledge of:
- Windows and macOS.
- Microsoft 365 administration.
- Azure cloud services.
- Windows Server.
- Active Directory.
- Networking fundamentals (DNS DHCP TCP/IP).
- VPN LAN/WAN and remote connectivity.
- VoIP systems.
- Experience supporting CRM platforms and Adobe products.
- English proficiency at B2 level or higher.
- Strong communication customer service and problem-solving skills.
Nice to Have - Microsoft 365 Azure ITIL or CompTIA certifications.
- Experience working in hybrid environments (on-premises and cloud).
- Familiarity with ITSM tools and processes.
Key Responsibilities
- Provide Level 1 and Level 2 technical support for hardware software and network-related issues.
- Troubleshoot and resolve incidents involving Windows macOS and enterprise applications.
- Deliver remote support for onsite and remote users.
- Install configure and maintain software and devices.
- Manage support tickets while ensuring SLA compliance.
- Administer Microsoft 365 users licensing and security policies.
- Manage Exchange Online SharePoint OneDrive and Teams environments.
- Perform Azure administration tasks including identity and resource management.
- Monitor cloud services to ensure performance and availability.
- Administer Windows Server environments and user permissions.
- Manage shared drives and access controls.
- Install and maintain printers scanners and peripheral devices.
- Troubleshoot network connectivity and VoIP-related issues.
- Support CRM platforms and ensure system usability.
- Manage Adobe Suite licensing and troubleshooting.
- Maintain business applications ensuring proper configuration and updates.
Required Skills:
Requisitos 24 años como Product Owner o roles equivalentes (BA PM Delivery). Participación en proyectos de IA automatización o productos digitales complejos.
Required Education:
Product Owner
