IT Intern in Shanghai

Responsibilities:

• End-User Support:
• Provide first-line technical support to end-users addressing hardware software and network issues.
• Assist with the setup configuration and troubleshooting of computer systems and peripherals.
• Respond to IT support requests via various channels in a timely and professional manner.
• Hardware and Software Maintenance:
• Assist in the maintenance repair and inventory management of computer equipment.
• Support software installations updates and license tracking.
• Identify opportunities for hardware and software improvements.
• Documentation and Records:
• Maintain accurate records of IT assets configurations and support activities.
• Assist in creating and updating technical documentation user guides and knowledge base articles.
• Contribute to the maintenance of an organized IT inventory.
• Network Support:
• Provide basic assistance in resolving network connectivity issues.
• Collaborate with network team members on network-related tasks.
• Follow IT support engineers arrangement for assistant task.

Requirements:

• College or above degree in a relevant field such as computer science information technology or a related discipline.
• Proficiency in troubleshooting and problem-solving related to computer hardware software and network issues.
• Familiarity with operating systems (Windows).
• Knowledge of common office software applications and productivity tools.
• Basic understanding of IT infrastructure including servers routers and switches.
• Ability to perform software installations updates and configurations.
• Familiarity with remote desktop support tools and techniques.
• Strong verbal and written communication skills are essential for interacting with end-users and documenting issues and solutions.
• The ability to explain technical concepts to non-technical users in a clear and understandable manner.
• Excellent customer service skills and a desire to help end-users with their technical problems.
• Patience and empathy in dealing with users especially those who may be frustrated or inexperienced with technology.
• English skill for daily work.