Job ID: 41348 Location: Shanghai Shanghai China Work Model: Hybrid
Total Target Cash Compensation: 164250..00
Responsibilities
1. GBS Service Delivery
a. Transaction Processing
Process Catalyst CSD transactions including sales order processing (create change reject) in SAP according to established Clariant rule sets
Monitor open orders for issues related to master data pricing blocks invoicing and documentation
Handle CRM alerts with customer-centric attitude to support customer satisfaction
Process standard order delays quality issues complaints or claims following established procedures
b. Performance Standards
Meet defined SLA/KPIs for assigned operational activities
Communicate order status updates to customers and internal stakeholders as required
Escalate issues to Team Lead when delays or claims arise
c. Process Compliance
Follow current operational procedures and standardized process guidelines
Maintain operational compliance with all regulatory and internal/external guidelines
Support audit activities as required
d. Team Support
Provide backup support to team members as per aligned backup structure
Participate in knowledge transfer sessions
2. Process Improvement
a. Support continuous improvement initiatives by identifying process inefficiencies and suggesting improvements
b. Participate in process optimization projects as assigned
3. Stakeholder Management
a. Maintain professional communication with customers and internal stakeholders
b. Respond to customer inquiries on routine matters following established guidelines
c. Contribute to positive work atmosphere through professional behavior and collaborative attitude
Requirements
College degree in Business Administration or Economics Sciences or in international shipping forwarding or trade.
2 years solid experience process execution; process understanding harmonization & optimization
SAP Module knowledge Fluent English to assure proper process execution.
Our Offer
A rewarding challenge to further develop your skills in a professional work environment
Career development within our organization
Possibilities to expand your knowledge expertise and language skills in an attractive global working environment.
Competitive benefits e.g. company shuttle bus working meal transportation allowance supplementary medical insurance annual physical examination annual leave annual sick leave. Well be happy to share more information during recruitment process.
Performance related yearly bonus
Total Target Cash includes base salary and annual bonus; final offer based on skills and experience.
Hybrid work model
Differential integrational occasions e.g Annual Dinner or Family Day or Outing or Social Clubs or inhouse GYM.
Clariant is a Swiss-based global specialty chemicals company which is concentrated and developed in three business units: Care Chemicals Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline Greater chemistry - between people and planet which considers the principles of customer innovation and people orientation as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.
At Clariant we believe that diversity equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed respected supported and valued. Our diverse workforce allows us to tap into a wealth of perspectives experiences and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization based on objective criteria and regardless of gender gender identity race ethnicity religion protected veteran status age disability sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.
Read more about our commitment for people -download our Employment Standards Brochure
Required Experience:
Unclear Seniority
Job ID: 41348 Location: Shanghai Shanghai China Work Model: HybridTotal Target Cash Compensation: 164250..00Responsibilities1. GBS Service Deliverya. Transaction ProcessingProcess Catalyst CSD transactions including sales order processing (create change reject) in SAP according to established Clar...
Job ID: 41348 Location: Shanghai Shanghai China Work Model: Hybrid
Total Target Cash Compensation: 164250..00
Responsibilities
1. GBS Service Delivery
a. Transaction Processing
Process Catalyst CSD transactions including sales order processing (create change reject) in SAP according to established Clariant rule sets
Monitor open orders for issues related to master data pricing blocks invoicing and documentation
Handle CRM alerts with customer-centric attitude to support customer satisfaction
Process standard order delays quality issues complaints or claims following established procedures
b. Performance Standards
Meet defined SLA/KPIs for assigned operational activities
Communicate order status updates to customers and internal stakeholders as required
Escalate issues to Team Lead when delays or claims arise
c. Process Compliance
Follow current operational procedures and standardized process guidelines
Maintain operational compliance with all regulatory and internal/external guidelines
Support audit activities as required
d. Team Support
Provide backup support to team members as per aligned backup structure
Participate in knowledge transfer sessions
2. Process Improvement
a. Support continuous improvement initiatives by identifying process inefficiencies and suggesting improvements
b. Participate in process optimization projects as assigned
3. Stakeholder Management
a. Maintain professional communication with customers and internal stakeholders
b. Respond to customer inquiries on routine matters following established guidelines
c. Contribute to positive work atmosphere through professional behavior and collaborative attitude
Requirements
College degree in Business Administration or Economics Sciences or in international shipping forwarding or trade.
2 years solid experience process execution; process understanding harmonization & optimization
SAP Module knowledge Fluent English to assure proper process execution.
Our Offer
A rewarding challenge to further develop your skills in a professional work environment
Career development within our organization
Possibilities to expand your knowledge expertise and language skills in an attractive global working environment.
Competitive benefits e.g. company shuttle bus working meal transportation allowance supplementary medical insurance annual physical examination annual leave annual sick leave. Well be happy to share more information during recruitment process.
Performance related yearly bonus
Total Target Cash includes base salary and annual bonus; final offer based on skills and experience.
Hybrid work model
Differential integrational occasions e.g Annual Dinner or Family Day or Outing or Social Clubs or inhouse GYM.
Clariant is a Swiss-based global specialty chemicals company which is concentrated and developed in three business units: Care Chemicals Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline Greater chemistry - between people and planet which considers the principles of customer innovation and people orientation as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.
At Clariant we believe that diversity equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed respected supported and valued. Our diverse workforce allows us to tap into a wealth of perspectives experiences and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization based on objective criteria and regardless of gender gender identity race ethnicity religion protected veteran status age disability sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.
Our purpose: ‘Greater chemistry – between people and planet’, is at the core of everything we do. Our leading position in sustainability and our customer-centric and sustainability-focused innovation pipeline, position us well to become a true leader in specialty chemicals.We are comm
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