Company Policies And Procedures Jobs in Shanghai

DescriptionPOSITION SUMMARYContact appropriate individual or department (e.g. Sales Data Administration Accounting) as necessary to resolve guest calls requests or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott including up-selling. Determin...

DescriptionPOSITION SUMMARYContact appropriate individual or department (e.g. Sales Data Administration Accounting) as necessary to resolve guest calls requests or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott including up-selling. Determin...

DescriptionPOSITION SUMMARYAnswer record and process all guest calls requests questions or concerns. Contact appropriate individual or department to resolve guest call request or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify a...

DescriptionPOSITION SUMMARYCheck figures postings and documents for correct entry mathematical accuracy and proper codes. Organize secure and maintain all files records cash and cash equivalents in accordance with policies and procedures. Record store access and/or analyze computerized financial inf...

DescriptionPOSITION SUMMARYAssist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day practicing clean-as-you-go procedures. Stand sit or walk for an extended period of time or for an entire work shift. Read and visually verify inf...

DescriptionPOSITION SUMMARYCheck figures postings and documents for accuracy. Organize secure and maintain all files records cash and cash equivalents in accordance with policies and procedures. Record store access and/or analyze computerized financial information. Classify code and summarize numeri...

DescriptionPOSITION SUMMARYRespond to guest requests for special arrangements or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gathe...

DescriptionPOSITION SUMMARYAssist staff with expediting problem payments (e.g. problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations assigning room and issuing and activating room key. Process a...

DescriptionPOSITION SUMMARYAssist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day practicing clean-as-you-go procedures. Stand sit or walk for an extended period of time or for an entire work shift. Read and visually verify inf...

DescriptionPOSITION SUMMARYAssist staff with expediting problem payments (e.g. problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations assigning room and issuing and activating room key. Process a...

DescriptionPOSITION SUMMARYOur jobs arent just about giving guests a clean room and a freshly made bed. Instead we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the app...

DescriptionPOSITION SUMMARYPerform general office duties to support Sales & Marketing (e.g. filing sending emails typing faxing copying). Prepare sales-related documents throughout the sales process (e.g. proposals contracts or banquet event orders). Promote awareness of brand image internally and e...

DescriptionPOSITION SUMMARYCheck figures postings and documents for accuracy. Organize secure and maintain all files records cash and cash equivalents in accordance with policies and procedures. Record store access and/or analyze computerized financial information. Classify code and summarize numeri...

DescriptionPOSITION SUMMARYSchedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day inform providers of last-min...

DescriptionPOSITION SUMMARYCheck figures postings and documents for accuracy. Organize secure and maintain all files records cash and cash equivalents in accordance with policies and procedures. Record store access and/or analyze computerized financial information. Classify code and summarize numeri...

DescriptionPOSITION SUMMARYSupply guests with directions and information regarding property amenities services and hours of operation and local areas of interest and activities. Contact appropriate individual or department (e.g. Bellperson Front Desk Housekeeping Engineering Security/Loss Prevention...

DescriptionPOSITION SUMMARYCheck figures postings and documents for accuracy. Organize secure and maintain all files records cash and cash equivalents in accordance with policies and procedures. Record store access and/or analyze computerized financial information. Classify code and summarize numeri...

DescriptionPOSITION SUMMARYOversee accuracy of room blocks reservations and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests changes and cancellations received by phone fax or mail. Iden...

DescriptionPOSITION SUMMARYAssist guests with their business center needs (e.g. making copies sending faxes typing) and bill services. Open and close the business center. Instruct guests on how to access the internet. Package label and ship items for guests and ensure that charges are applied to pro...

DescriptionPOSITION SUMMARYContact appropriate individual or department (e.g. Sales Data Administration Accounting) as necessary to resolve guest calls requests or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott including up-selling. Determin...