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Senior People Operations Specialist
Job Location:
Monthly Salary:
Posted:
13 July 2026 (30+ days ago)
Posted:
Application Deadline:
15 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
ABOUT APPLY
APPLY is the Agentic Customer Experience (ACx) partner for the worlds most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail CPG Sports and Media with AI-native delivery capability designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arcteryx NFL Lululemon and Kraft Heinz. For more information visit .
LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America preferably working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).
Candidates located in Santiago Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago Chile will be fully remote employees.
THE ROLE:
RESPONSIBILITIES
HRIS & Systems Administration:
- Manage day-to-day HiBob administration including regular data quality audits and ongoing system integrity monitoring.
- Design and build HRIS workflow enhancements administer complex edge-case scenarios and leverage system data to deliver actionable Business Insights to leadership.
- Support audit readiness and respond to internal and external audit requests with accurate timely documentation.
Employee Experience & Lifecycle:
- Own onboarding journey design and end-to-end experience delivery ensuring a seamless and engaging new-hire experience.
- Initiate manage and track Leave of Absence requests in line with global policy and compliance requirements.
- Serve as the tier-2 escalation point for POps Assist cases raised by the specialist team resolving complex or sensitive issues.
Total Rewards & Benefits:
- Administer global benefits programs and run regular reconciliation processes to ensure accuracy and compliance.
- Own total rewards communication and employee education programs that drive awareness and engagement.
- Support quarterly pay equity analysis in partnership with the People Operations Lead.
Payroll Review & Business Continuity:
- Supervise overall payroll administration overseeing end-to-end processing while validating inputs and outputs for absolute accuracy completeness and compliance ahead of each cycle.
- Provide backup payroll processing coverage to ensure uninterrupted on-time payroll when primary payroll resources are unavailable.
Analytics & Insights:
- Own the development and tracking of key People metrics creating dashboards and data models that translate raw HRIS data into strategic analytics and insights for the global team.
REQUIREMENTS
- 5 years of progressive experience in People Operations or HR Generalist roles with at least 2 years at a Senior level within a fast-growing global organization.
- Proven experience managing the entire employee lifecycle across multiple international jurisdictions (global compliance benefits and leave management).
- Expert-level administration experience with HiBob (strongly preferred) or a comparable modern global HRIS (e.g. Workday BambooHR) including building complex workflows and custom fields.
- Advanced data proficiency: High expertise in Excel/Google Sheets (VLOOKUPs Pivot Tables Index/Match) and a proven track record of translating raw HR data into dashboards and executive insights.
- Solid baseline knowledge of global payroll administration and compliance practices (experience supervising or being the final reviewer for payroll cycles).
- High-ownership mentality: Ability to step up as a proxy/backup for the People Operations Lead and make sound decisions independently.
- Tier-2 Problem Solver: Experience handling sensitive employee relation escalations or complex leave/benefits cases with empathy and discretion.
- Audit-ready mindset: Exceptional attention to detail with experience preparing compliance data for internal or external auditors.
Nice to Have
- Experience supporting global teams or working across multiple countries.
- Familiarity with employer of record models or tools like Deel Remote or Oyster.
- Exposure to DEI wellness or internal communication initiatives.
LIFE AT APPLY
People are at the core of everything we do at APPLY. We provide you with modern tools systems and approaches value your time safety and health and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
An inclusive and safe environment: Were truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
Generous vacation policy: Work-life balance is key to our teams success so we offer ample time away from work to promote overall well-being.
Customizable benefits: Tailor your extended health and dental plan to your needs priorities and preferences.
Flexible work arrangements: We work in a variety of ways from remote to in-office to a blend of both.
APPLY is a safe respectful and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity Equity and Inclusion (DEI) section. For recruitment accommodations please email emailprotected.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
About Company
LIFE AT APPLY DIGITAL At Apply Digital, people are at the core of everything we do. We value your time, safety, and health, and strive to build a work community that can help you thrive and grow. Here are a few benefits we offer to support you: Great projects: Broaden your skills on a ... View more
