SaaS Service Offer lead
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Job Summary
Murex is a global fintech leader in trading risk management and processing solutions for capital markets.
Operating from our 19 offices 3 400 Murexians from over 65 different nationalities ensure the development implementation and support of our platform which is used by banks asset managers corporations and utilities across the world.
Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. Youll be part of one global team where you can learn fast and stay true to yourself.
Team & Context:
Managed services are at the heart of Murexs corporate 2030Managed Services namely SaaS and MXevolve are expected to increase Murexs revenues by 40%.
In this role you will work across Murex Managed Services supporting a growing portfolio of solutions that help clients adopt operate and continuously evolve their MX.3 environments. This may includeSaaS MXevolve and other managed service offerings with responsibilities spanning service adoption production stability operational improvement upgrades and continuous integration.
You will join the AMER Service Offer team andplay a key role in translating global service standards into practical effective regional execution while feeding field insights back into the continuous evolution of our regional service standards for our regional clients and teams.
Product management and evolution
Help shape and evolve Managed Services value propositions operating models and service standards including SaaS MXevolve and future service offerings.
Use regional execution insights service health observations and field feedback to influence the Service Offer roadmap and backlog.
Make service scope release content methodology changes and adoption expectations clear and actionable for regional stakeholders.
Regionaloperations andportfolio management
Partner withCETs Business Units Business Development and Presales to position SaaS and MXevolve in proposals estimations RFPs and client discussions.
Be a trusted regional point of contact for Service Offer questions helping teams apply operating models procedures tooling expectations and best practices.
Work closely with PMs PdMs architecture functional and technical domains to drive onboarding methodology adoption and consistent execution.
Identify commongaps deviations and pain points early then coordinate pragmatic corrective actions with the right stakeholders.
Support pilots tooling and process evolutions feedback loops KPI follow-up and continuous improvement across AMER.
Who you are:
Experience / Knowledge / Hard Skills
At least 7 years of Murex experience ideally with exposure to Managed Services SaaS MXevolve implementation upgrades production operations and/or continuous integration.
Fluent in English and comfortable engaging with both technical and business stakeholders.
Contributed to complex client instances as a project manager production manager stream lead solution architect service lead or product expert.
Understand MX.3 Managed Services operating models service standards delivery processes and related tools such as PEGA JIRA Murex CI tooling and MXstudio.
Good knowledge of Murex organization (interactions between departments & domains) and corporate processes.
Strong analytical abilities and intellectual rigor to understand complex issuesand their impacts.
Soft Skills
Excellent interpersonal skills with proven ability to collaborate effectively.acrossmultipleteams andengagestakeholders at all levels.
Advanced communication (both verbal and written) and presentation skills with sensitivity to situational context for impactful communication Ability to influence andfacilitatedecision making.
Excellent synthesis skills toclearly andconcisely communicate complex topicsto a non-expert audience.
Excellent organizationdisciplineand planning skills with ability to adapt toevolvingpriorities and translateobjectivesinto milestonestasksand dependent sub-tasks.
Ability toidentifytrends and recommend actions to resolve improve or enhance a given situation/problem.
Curiosity and openness to change with a readiness tothink outside the boxembracenew ideasandnavigateuncharted territories.
If you are excited by the opportunity to help shape and scale Managed Services in AMER submit your resume today. We look forward to hearing from you
About Company
Transform IT infrastructure, meet regulatory requirements and manage risk with Murex capital markets technology solutions and MX.3.
