Disputes Associate

About Checkr
Checkr is building the data platform to power safe and fair decisions. Over 140000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job a new place to live a car ride childcare even a date. Customers include Uber Pennymac Airbnb Doordash Amazon and Anthropic.

A career at Checkr means collaborating with brilliant minds disrupting an industry and opening channels of employment to often overlooked candidates. Checkr is recognized on Forbes CloudList and is a Y Combinator 2024 Breakthrough Company.

About the team/role

The Disputes Associate plays a central role at Checkr. At Checkr you will join our growing Operations team which ensures the accuracy and efficiency of the background screening process. This operations position requires a candidate with strong communication and interpersonal skills the ability to remain calm in stressful situations acute attention to detail and a willingness to dive deep into research. You will become part of a hard working scrappy team creating a new standard of quality in the background screening industry.

What youll do

• Process high volume often repetitive dispute related tickets. Answering incoming questions from candidates and updating information when necessary promoting quality and maximum possible accuracy of background reports
• Review and confirm the details provided by applicants to determine course of action regarding disputes by phone email chat and automation
• File and resolve Motor Vehicle Record and Non Motor Vehicle Record Disputes through Checkrs internal dashboard
• Identify errors within the ticket and filing process effectively communicate opportunities for improvement to management
• Recognize system bugs or errors and is able to articulate and escalate appropriately
• Maintain daily production and quality KPIs related to dispute processing
• Work in partnership with court researchers vendors law enforcement agencies to investigate disputes with a high level of accuracy
• Contribute to innovation in trust & safety related product and service initiatives

What you will bring

• Candidates with 1 years of relevant professional experience. Prior experience in risk fraud compliance or trust & safety is preferred.
• Research-driven with excellent investigative critical thinking and customer service skills. An understanding of the judicial process and experience working with penal & vehicle codes and municipal ordinances is preferred.
• Strong verbal and written communication skills; comfortable communicating with law enforcement agencies court clerks and researchers. Takes ownership and pride in documenting details and actions taken.
• Attention to detail and extremely well organized with proven ability to juggle multiple priorities and work well with deadlines. Ability to make judgment calls -- self-driven and able to thrive while working independently.
• Strong ability to give and receive feedback; ability to actively seek/request feedback from others.
• Process and solution-oriented. Comfortable making decisions and leveraging resources to ensure confidence in doing so.
• Works well under pressure comfortable in working within time restrictions and deadlines
• Proficiency in computer applications (both offline and internet-based) is required GSuite and Zendesk (or other ticketing system) experience preferred
• An A-player mindset with a strong bias for action: you raise the bar move with urgency stay resilient through ambiguity and take ownership to deliver meaningful outcomes.

What We Offer

• A collaborative and fast-moving environment
• Be part of an international company based in the United States
• $3000 USD per year learning and development reimbursement allowance
• Competitive compensation and opportunity for professional and personal advancement
• 100% medical dental and vision coverage for employees and dependents
• Additional vacation benefits of 5 extra days and flexibility to take time off

At Checkr we believe a hybrid work environment strengthens collaboration drives innovation and encourages connection. Our hub locations are Denver CO; San Francisco CA; Nashville TN; and Santiago Chile. Individuals are expected to work from the office 3 days a -office perks are provided such as lunch five times a week a commuter stipend and an abundance of snacks and beverages.

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech non-tech and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds qualities and cultures enriches the workplace.

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkrs commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local state and/or federal laws including theSan Franciscos Fair Chance Ordinance.

*Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g. or ).