Airport Site Manager (Onsite)

The Site Manager position requires regular on-site presence and active engagement with airportstakeholders and availability to lead major incidents service restorations and critical operationaldecisions affecting airport systems and customer services.Due to the complexity of the operation the position requires a combination of technical knowledge leadership capabilities customer management and operational decision-making in a 24/7 airport environment.

• Lead the overall airport site operation ensuring the safe reliable and efficient delivery of airport technology services while meeting contractual commitments service level agreements (SLAs) key performance indicators (KPIs) customer satisfaction and business continuityobjectives.

• Serve as the primary point of contact for airport customers airlines airport authorities vendors and internal stakeholders building strong business relationships and ensuring effective communication coordination and service delivery.

• Provide 24/7 management escalation support for critical operational incidents by leading major incident response coordinating technical resources communicating with stakeholders and drivingtimelyservice restoration.

• Lead develop and manage the on-site technical team by overseeing staffing recruitment onboarding scheduling performance management coaching training succession planning employee relations and workforce developmentin accordance withcompany policies and local labor regulations.

• Manage operational and financial resources including budgeting forecasting procurement inventory assetutilization and workforce planning ensuring the availability of personnel equipment spare parts tools and materialsto support continuous airport operations.

• Oversee the installation maintenance troubleshooting repair upgrade and operational readiness of airport technology systems including FIDS CUPPS CUSS SBD and related infrastructure while providing hands-on technical support when operationally.

• Monitor operational performance through SLAs KPIs system availability response times preventive maintenance service quality and operational reporting implementing corrective actions and continuous improvement initiatives to enhance operational efficiency and customer satisfaction.

• Lead operational risk management business continuity planning root cause analysis and recovery activities to minimize operational disruptions and ensure the availability of critical airport systems.

• Coordinate operational changes maintenance activities service requests projects and technical escalations with customers airport stakeholders vendors and internal support teams to minimize operational impact.

• Ensure compliance with contractual obligations company policies safety standards airport security requirements software licensing asset management configuration management information security cybersecurity and all applicable regulatory and customer requirements.

• Prepare and present operational reports performance metrics service trends and business recommendations to management and customers supporting data-driven decision-making and operational excellence.

• Deliver technical guidance product training and post-sales support to customers and internal teams while promoting a culture of safety accountability teamwork customer focus continuous improvement and operationalexcellence.

• Communicate effectively in English both verbally and in writing with customers airport stakeholders vendors and internal teams to support daily operations and service delivery.

• A University Degree in Computer Science Information Technology or a related field or equivalent experience and minimum 2 years of prior relevant experience or An Advanced Degree in a related field

• 3-5yearsof experience in technical operations maintenance field serviceswithin the airport airline or aviation industry or IT infrastructure within airport orairline.

• 2 yearsof experience as a Site Manager Systems Administrator Field Service Supervisor or in a similar technical leadership role with responsibility for leading technicians or operationalteams.

• Experience managing 24/7 operations and SLA-driven environments.

• Intermediate Englishproficiency

• 3 years of experience managing customer relationships in a technical or operational environment.

• Proficient in Microsoft Office Suite (Excel Word Outlook and PowerPoint).

• VMware and virtualization technologies.

• Networking fundamentals.

• Active Directory and Group Policies.

• Incident Problem and Change Management.

• ITIL service management practices (preferred).

• Airport technologies including FIDS CUPPS CUSS SBD and supporting infrastructure.