IT Support Officer

About IBU

International Business University (IBU) stands as Ontarios first independent not-for-profit university. Having received Ministerial consent for full accreditation in 2020 and DLI approval in 2023 IBU is Ontarios only not-for-profit independent University. Our foundation draws inspiration from the worlds most esteemed independent universities creating a next generation model characterized by innovation agility and responsiveness. IBU is focused on being a truly student-centric industry-aligned university executing the best practices of today to build the future talent relevance of tomorrow. IBU is committed to curricula and learning experiences that seamlessly blend rigorous academic preparation with practical skill development reflecting emerging technologies evolving societal needs and the future demands of the global workforce.

Job Title: IT Support Officer

Term: Part-time Temporary (20 hours/week)

Department: IT

Compensation: $25.00 per hour

Reports to: Manager IT Services

Location: Ottawa Ontario

The IT Support Officer will be responsible for the planning and delivery of student faculty and employee IT support services managing support staff and providing high-quality customer service. The successful candidate will be responsible for providing services such as installation consultation troubleshooting user assistance and training. Functions may include diagnosing and resolving problems in response to customer reported incidents; planning and analysis of work processes; researching and reporting trends and patterns of problems; developing training materials and performing information system training sessions; developing and maintaining problem tracking IT case; installing troubleshooting and maintaining hardware and software; performing backup and recovery operations; consulting with users to identify needs and requirements; conducting feasibility studies and trade-off analyses; preparing business cases; ensuring the rigorous application of information security/information assurance policies principles and practices.

Key Responsibilities:

• Core Technical Support
• Student IT Onboarding & IT Orientation
• User Training & Community Support

Qualifications:

The successful candidate shall possess the following skills:

• Bachelors degree or college diploma in Information Technology Computer Science Information Systems or a related field or an equivalent combination of education and relevant experience.
• Minimum of three (3) years of related hands-on experience providing IT support in an academic corporate or similarly complex environment required.
• Demonstrated experience delivering first- and second-line technical support to end users.
• Strong verbal and written communication skills with the ability to explain technical information clearly to non-technical users.
• Demonstrated ability to diagnose technical issues exercise sound judgment and resolve problems efficiently.
• Demonstrated decision-making prioritization and time-management skills in a fast-paced service environment.
• Proficient in the following software:
  • Microsoft Windows 10 & 11 and macOS.
  • Microsoft 365 (Outlook Teams OneDrive SharePoint).
  • IT service management platforms such as Salesforce Service Cloud and/or Jira Service Management.
  • Canvas Learning Management System (LMS).
  • McGraw Hill Connect or comparable digital learning platforms.
• Proficient in the following hardware:
  • Lenovo ThinkPad and ThinkCentre devices; Apple MacBook devices.
  • Network and connectivity equipment including Cisco Meraki.
  • Video and audio conferencing equipment and classroom A/V technology.
  • Multi-functional printers (MFPs).
  • Projectors and presentation technologies.
  • Structured cabling and peripheral connectivity.

Application Process

To formally express your interest in this opportunity please submit your resume and a brief cover letter via your cover letter please highlight your qualifications for the role and share what inspires you about the prospect of contributing to a rapidly scaling purpose-driven organization. This position is a new vacancy and the posting remains open until the position is filled. The position is subject to budgetary approval. Any questions may be sent to
We look forward to reviewing your application. See our website for further information about this new and exciting opportunity.

Note: Application materials should be submitted as a single combined PDF file with a file name that identifies the applicant.

We look forward to reviewing your application. See our website for further information about this new and exciting opportunity.

To support the overall well-being and success of our employees IBU provides a comprehensive total rewards package which includes based on role eligibility:

• 100% employer paid extended Health & Dental benefits
• 24/7 access to Employee & Family Assistance Program and Virtual Healthcare
• Life AD&D and Long-Term Disability Insurance
• Competitive paid time off starting at 3 weeks
• Tuition Benefit Program
• Access to preferred corporate membership rates with GoodLife Fitness
• Engaging employee appreciation and community-building events throughout the year

This position is based in a hybrid work arrangement with employees working on-site four (4) days per week and the option to work remotely one (1) day per week based on business needs. Employees will be required to come on-site as needed and are expected to reside in Ontario and within a reasonable commuting distance of the office/campus.

All applications submitted are reviewed in detail by our HR certain aspects of the hiring process artificial intelligence (AI) tools may be used specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly fairly and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

IBU values and embraces Diversity Equality Inclusion and Accessibility as fundamental to our mission to educate students for career success in the business world today. Our desire is to ensure that our institution is a welcoming inclusive respectful and safe environment for everyone. We are dedicated to fostering diversity and inclusivity within our community and are an equal-opportunity employer. We invite and encourage applications from all qualified individuals who would contribute to the further diversification of our Institution including equity-deserving groups that are traditionally underrepresented in employment (Indigenous peoples racialized persons women persons with disabilities and 2SLGBTQQIPA persons). If you require an accommodation during the recruitment process please contact