Director, Cloud Network Engineering & Operations

Join our Global Enterprise Technology Services team!

Were seeking a cloud networking leader to shape and lead Manulifes global cloud network strategy and operations across AWS and this role you will lead a distributed team of network engineers and operations specialists strengthen reliability and incident readiness and modernize how we build and operate cloud networking through automation and Infrastructure as Code.

Youll partner closely with Cloud Architecture Security and regional technology teams to deliver secure scalable and resilient connectivity that supports critical business platforms across regions.

Why this role matters:
Your leadership will directly improve service reliability reduce incidents and recovery time and enable secure growth through standardized network design strong operational practices and effective cost management.

We welcome candidates from diverse backgrounds and career paths. If you dont meet every qualification but believe you can succeed in this role we encourage you to apply.

Position Responsibilities:

• Lead coach and develop a distributed team of cloud network engineers and operations specialists fostering an inclusive and high-performing team environment.
• Define and execute the global cloud networking strategy across AWS and Azure translating architecture into scalable production-ready solutions.
• Architect and guide implementation of cloud network designs including VPC/VNet architecture hybrid connectivity segmentation and secure connectivity patterns.
• Be accountable for production operations of cloud networking services ensuring high availability reliability and performance.
• Lead major incident response for network-related issues including root cause analysis (RCA) remediation planning and continuous improvement.
• Establish and evolve the operational support model (L1/L2/L3) including on-call rotations escalation paths and runbooks.
• Drive automation and Infrastructure as Code (IaC) adoption (e.g. Terraform or similar tools) to standardize deployments and reduce manual effort.
• Integrate network provisioning into CI/CD pipelines and DevOps workflows to improve delivery speed and consistency.
• Define and track key operational metrics (e.g. availability incident trends MTTR/MTTD) and lead post-incident reviews to drive measurable improvements.
• Partner with Security Risk and Architecture teams to ensure compliance with enterprise standards and regulatory requirements.
• Lead global initiatives and collaborate with stakeholders across regions including Asia to enable scalable and secure network capabilities.
• Manage budgets forecasting and cost optimization strategies for cloud networking services.

Required Qualifications:

• Demonstrated experience leading cloud networking or network engineering teams in a large-scale enterprise environment (including distributed or global teams).
• Deep expertise in AWS or Azure cloud networking with working knowledge of the other or the ability to quickly ramp up.
• Strong experience in production operations including incident management problem management change management and service monitoring.
• Experience designing and implementing hybrid connectivity and secure network segmentation with strong cloud security fundamentals.
• Hands-on experience with Infrastructure as Code (e.g. Terraform or similar tools) and network automation practices.
• Strong communication and stakeholder management skills with the ability to work effectively across technical and business teams.

Preferred Qualifications:

• Experience with enterprise cloud networking patterns such as Azure Virtual WAN AWS Transit Gateway ExpressRoute or Direct Connect.
• Familiarity with ITIL-aligned service management practices.
• Experience managing or contributing to budgeting forecasting or cost optimization efforts.
• Experience working across multiple regions or supporting globally distributed organizations.
• Bachelors degree in Computer Science Engineering or a related field or equivalent practical experience.

What Success Looks Like:

• High availability and reliability of global cloud network services.
• Reduced incident frequency and measurable improvements in MTTR/MTTD.
• A well-defined and efficient operational model with clear escalation paths and support structures.
• Increased adoption of automation and Infrastructure as Code reducing manual effort and operational risk.
• Strong team engagement development and retention.
• Successful delivery of global cloud networking initiatives aligned with business and technology goals.
• Demonstrated improvements in cost efficiency and resource optimization.

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

If you are applying to this role in US please note the salary range is $127330 to $236470 USD. Additionally employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.