Operations Manager – Retail Mart

Industry: Retails

The Operations Manager is responsible for overseeing the overall operations of the companys retail mart network ensuring efficient store performance operational excellence and consistent customer service. The role manages multiple branches drives sales growth optimizes inventory controls operating costs and ensures compliance with company policies and standards. This position also leads new store openings conducts site evaluations and works closely with cross-functional teams to support business expansion.

• Oversee daily operations of all assigned retail branches to ensure smooth efficient and profitable operations.
• Develop and implement operational strategies policies and SOPs to improve productivity customer satisfaction and operational consistency.
• Lead coach and supervise Store Managers Supervisors and retail staff to achieve sales operational and service excellence.
• Monitor branch sales performance profitability labor costs and operational expenses and implement corrective action plans when necessary.
• Manage workforce planning staff scheduling recruitment onboarding training and performance evaluations.
• Conduct regular store inspections to ensure compliance with operational standards merchandising cleanliness safety and customer service requirements.
• Oversee inventory management stock replenishment stock accuracy cycle counts and loss prevention while minimizing stock shortages damages and shrinkage.
• Ensure products are displayed according to merchandising guidelines and promotional campaigns to maximize sales performance.
• Conduct market surveys and feasibility studies for new store locations providing recommendations for business expansion.
• Coordinate new store setup pre-opening activities inventory preparation operational readiness and successful store launches.
• Work closely with Finance HR Procurement Warehouse Marketing IT and other departments to ensure seamless business operations.
• Prepare regular operational reports analyze business performance identify improvement opportunities and present recommendations to senior management.

• Bachelors degree in Business Administration Retail Management Operations Management Marketing or a related field.
• Minimum 35 years of experience in retail operations supermarkets convenience stores mini-marts or FMCG retail.
• At least 2 years in a supervisory or management role.
• Proven experience managing multiple retail branches and leading large operational teams.
• Experience in new store openings retail expansion or site evaluation is an advantage.
• Proficient in Microsoft Office (Excel Word PowerPoint).
• Experience using POS systems ERP inventory management and retail reporting systems.
• Strong understanding of retail operations inventory management merchandising visual display (Planogram) budgeting operational cost control and customer service management.
• Knowledge of Cambodian labor regulations related to retail operations is an advantage.
• Fluent in Khmer with good communication skills in English.

• Multi-Branch Retail Operations Management
• Leadership & People Development
• Sales & Profitability Management
• Inventory & Supply Chain Coordination
• Customer Service Excellence
• Strategic Planning & Business Expansion
• Analytical & Problem-Solving Skills
• Decision-Making & Operational Excellence
• Communication & Stakeholder Management
• Time Management & Organizational Skills
• Results-Oriented with Strong Business Acumen