Intern, Product Support

Get to Know the Team

The GrabMart & GrabMall team is the fastest-growing Quick Commerce arm of Grab. We are changing how people shop for groceries essentials and more by bringing their favorite local stores online. Our team is a mix of strategic thinkers and relentless executors. Were high-energy collaborative and we thrive on seeing a local shop grow their business through our platform. If you want to see how a tech giant scales a new vertical from the ground up this is the place to be.

Get to Know the Role

As a GrabMart & GrabMall Intern you will support the testing rollout and improvement of GrabMart & GrabMall products and features. You will work closely with the Senior Product Specialist and cross-functional stakeholders to conduct User Acceptance Testing (UAT) document product issues coordinate feedback and track follow-up actions. This is a hands-on opportunity to learn how digital products are tested launched and improved in a fast-paced technology and delivery business.

Day-to-Day Activities:

• User Acceptance Testing: Support UAT for new GrabMart & GrabMall products features and system enhancements by preparing test scenarios executing test cases recording results and identifying issues that could block sellers growth or degrade the customer experience.
• Stakeholder Coordination: Coordinate with Regional Product Operations Commercial and other country stakeholders to collect feedback clarify requirements and follow up on testing activities.
• Product Rollout Support: Assist with rollout preparation including maintaining rollout trackers readiness checklists communication materials FAQs and post-launch follow-up.
• Product Communication: Support the preparation and sharing of product updates testing instructions rollout timelines and key changes with relevant teams.
• Performance and Feedback Monitoring: Help monitor basic product performance operational feedback and user or merchant issues to identify areas for improvement.
• Project Support: Support the Senior Product Specialist in experiments market research user interviews product documentation and other product improvement initiatives.
• Reporting and Documentation: Prepare clear progress updates and maintain accurate records of testing results open issues decisions and action items.

Qualifications :

The Must Haves

• Currently pursuing a Bachelors degree in Business Engineering Information Technology Product Management or a related field.
• Strong interest in digital products e-commerce technology and delivery platforms.
• Good attention to detail especially when testing product flows and documenting issues.
• Strong communication and coordination skills.
• Able to organise tasks track follow-ups and meet deadlines.
• Proactive curious and willing to learn in a fast-paced environment.
• Able to communicate effectively in English and Khmer.
• Comfortable working with different teams and stakeholders.

Additional Information :

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.

Remote Work :

No

Employment Type :

Intern