Head process & Improvement
Job Location:
Phnom Penh - Cambodia
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Head of Process Improvement Division
Position Description
Lead the redesign of all processes across the Bank utilizing the latest digital and technology tools to reduce
processing time error rates customer pain points manual intervention non-value added steps handoffs
redundant controls and bottlenecks thereby delivering a better customer experience.
Duties and Responsibilities
Build and train a process improvement team with the latest best practices for process management (i.e.
Six Sigma Kaizen etc.)
Work with Division Heads and Department Heads to build document and maintain the Banks Process
Universe.
Design and implement a plan to establish process ownership among the Department Heads.
Design and update the Process Heatmap and deploy teams to help departments redesign their
processes.
Design and implement dashboards to monitor process productivity process efficiency processing time
wait time error rates etc.
Incorporate digital and technology tools to automate processes reduce manual work and increase
Straight-Through-Processing.
Oversee the agenda and meetings for the Operational Excellence Forum.
Design and implement a program for continuous improvement sprints.
Qualifications and Requirements
10 years in operational excellence project management and process improvement in a financial
institution.
Certification in Six Sigma and/or Kaizen.
Strong stakeholder management and change management capability.
Good interpersonal skill to effectively work across all divisions and departments of the Bank.
Excellent both written and spoken in English
Benefit and allowance
