Customer Service Executive

Industry: Logistic

Our client in the Logistics & Freight Forwarding industry is looking for a Customer Service Executive to handle customer service shipment documentation import/export coordination and communication with customers agents and carriers.

FOR IMPORT

1. CONSOLE

• DOC checking when received the pre-alert doc from Agent.
• Every single word needs to check with MBL-HBL data.
• Checking for the cargo connecting info.
• Create Job No. Cash Invoice Debit Note Release Order.
• If the shipment needs to collect by Ocean Freight in Phnom Penh issue an Invoice and follow up with the customer until payment clears.
• Manifest checking before submitting the customs manifest.
• Handle amendment issues and coordinate with agent / consignee / carrier.
• Send ARRIVAL NOTICE by email or phone to the authorized person of consignee.
• Prepare documents for Box Owner Release Order and Feeder Release Order.
• Settle the console charges with the respective carrier once the vessel arrives.
• Issue the RO to consignee once the vessel arrives and the relevant documents are presented.
• Send shipment status to the respective agent.
• Follow up until consignee clears the cargo from the port or warehouse and report back to the agent.
• Check and confirm the data for Console Docs sent from POL.
• Pass documents to Operation for necessary action.

Nomination/Routing Order

• Receive Routing Order booking from Overseas Network and check shipper details S/C No. and nominated carrier.
• Contact shipper to get Booking Order and check cargo ready date.
• Check validity of S/C No. and get sailing schedule from carrier.
• Provide Booking Advice and schedule to overseas office.
• Provide sailing schedule to shipper.

CS & Documentation

• Prepare Booking Note and send it to carriers for cargo space booking.
• Monitor and solve booking and container release issues between shipper and carrier.
• Check the POD office of the B/L issuing procedure.
• Prepare Shipping Note and draft HBL.
• Send Shipping Note to carrier for draft MBL preparation.
• Pass shipment information to Accountant for Cash Invoice & DN preparation.
• Issue Original HBL to shipper and collect the respective B/L & seal fee.
• Issue MBL from the carrier.
• Send final sailing advice HBL MBL & DN to POD office.
• Send mother vessel connecting information to shipper.
• Check cargo arrival status with POD office.
• Assist Accountant for Agent SOA matters.

Import Export FCL

• Check and confirm HBL & MBL data for POL office to match with Cambodia Inbound-Outbound SOP.
• If amendment is needed inform POL office and request amendment before ETA PNH/SIH.
• Once confirmed documents are received pass them to Operation staff for further process.

DDU Shipment Handling

• Receive shipment information from Operation Department and get HBL & MBL from POL Office.
• Check and confirm HBL & MBL data to match with Cambodia Inbound SOP.
• Request amendment if needed before ETA PNH/SIH port.
• Pass confirmed documents to Logistics Department for further process.

Customer Service

• Rate filling for export import inland sea freight and air freight inquiries.
• Handle DDU/DDP/EX-WORK shipment cargo.
• Provide after-sales service.
• Arrange cargo insurance.
• Handle problem solving.
• Prepare shipment and summary reports.
• Prepare documentation for export and import.
• Find new customers and business opportunities as per company business plan.

• Education: Bachelors degree.
• Language: English (must) Thai (advantage).
• Experience: 3 years in Freight Forwarding services.
• Knowledge of customs regulations and road/transport conditions.
• Good teamwork and positive thinking.
• Able to present company services and explain details to customers.
• Knowledge of cross-border services.
• Knowledge of in-transit services: Land-Sea Land-Air.
• Prepare monthly reports and report to Department Head and Country Manager.