Customer Service Executive (Bilingual Chinese & English speaking)

• 1. Handle order processing in accounts:
  Manage customers inquiries in terms of order processing order follow up pricing integrity on-time deliveries orders fulfillment.
  Provide responsive order management support including order entry or expediting and shipment information to customers
  Size of customer: simple/less complexity ie. RBO sole nomination factories with one location local factories)
  
  2. Handle customer complaint:
  Resolve customer complaints professionally and tactfully.
  Negotiate customer product/billing complaints by authorizing returns requesting returned product testing by internal quality or other staff submit for approval replacement orders if needed following up with accountant to invoices payment issues
  
  3. Coordinate with other department:
  Partner with Inside Sales to assist in achieving sales goals.
  Proactively communicate supply chain issues and provide alternatives.
  Coordinate with Logistics and Operations on capacity planning and scheduling.
  Back-up team-members when workload makes this necessary
  
  4. Following-up:
  Coordinate & follow up return defected labels in handling process properly Prepare production schedules
  Follow up schedules
  Prepare daily reports
  Making sure each operation meets shipping date according to sales orders.
  Monitors analyzes & reports performance of Output reliability OIP UEE UPLH
  Participate or lead process effectiveness and continuous improvement projects.

Qualifications :

• Bachelors degree.
• 1-2 years related experience. Lead experience preferred.
• Can Read write Speak in English and Chinese.
• Understanding of applicable computer systems such as Microsoft Office and function specific software
• Excellent customer service skills.
• Strong presentation experience and skills.

Remote Work :

No

Employment Type :

Full-time