Technical Operations and Network Support Officer

1. Participate in developing and maintaining standardized onboarding training packages for newly recruited

Operations staff in both the Sun and Community Channels to ensure consistent orientation and learning.

2. Designing organizing and facilitating operational training programs including in-person virtual and

field-based practical sessions to strengthen staff competencies.

3. Delivering technical training on operational systems Standard Operating Procedures (SOPs)

organizational policies workflows reporting requirements and operational tools.

4. Conducting practical and on-the-job training through coaching mentoring supportive supervision and

field accompaniment to ensure effective application of operational procedures.

5. Coordinating with Regional Operations Teams Program Teams Training Team Human Resources and

other relevant departments to identify training needs schedule training activities and ensure consistent

implementation.

6. Serving as the focal point for developing reviewing updating and standardizing operational training

materials manuals SOPs guidelines templates and reference documents.

7. Acting as the team member of the focal onboarding team for collecting organizing maintaining and

disseminating operational policies procedures directives memos and official documents to ensure staff

have access to the latest approved versions.

8. Monitoring the effectiveness of training programs through pre- and post-training assessments participant

feedback competency evaluations and recommendations for continuous improvement.

9. Providing ongoing technical support and troubleshooting to Operations staff regarding operational

processes documentation requirements compliance and implementation challenges.

10. Working closely with field Operations teams to identify operational gaps recommend practical solutions

and provide refresher training based on field observations. 

 11. Coordinating cross-functional collaboration with Program Supply Chain Finance Human Resources

Monitoring & Evaluation (M&E) Quality Improvement (QI) and other departments to ensure

operational processes are aligned across the organization.

12. Supporting the development and implementation of quality improvement initiatives by promoting best

operational practices standardization and compliance with organizational policies.

13. Preparing regular reports on training implementation staff competency development knowledge

management activities and operational capacity-building progress highlighting achievements

challenges and recommendations.

14. Performing other operational support and capacity-building responsibilities assigned by the supervisor to strengthen organizational performance and ensure the effective implementation of Sun and Community

Channel operations.

Qualifications :

• Bachelors degree in Medicine (MBBS) Public Health Health Sciences Business Administration Management Education or another relevant discipline.
• At least three (2-3) years of experience in operations management capacity building program implementation or organizational development.
• Have experience in designing and delivering training or onboarding programs.
• Experience working with NGOs INGOs or healthcare organizations is preferred
• Valid SAMA license is preferred.

Additional Information :

APPLICATION:

Interested applicant please send Application Letter Curriculum Vitae (with Two referees including your last employment for reference check) copies of Qualification Documents and National ID as per following APPLY LINK and/or Apply Email not later than on the evening of 26 July 2026 (Sunday).

Remote Work :

No

Employment Type :

Full-time