Support Service Officer

The duties and responsibilities of the Support Service Officer include:

1. General Administration and Office Support

- Provide day-to-day administrative support including correspondence filing record keeping document routing office supply monitoring and follow-up of routine support requests.

- Manage assigned petty cash record expenditures maintain vouchers and receipts prepare reconciliations and submit documentation in accordance with approved procedures and limits.

- Support logistical and administrative arrangements for meetings trainings workshops staff travel official visits and other PMO activities. - Maintain orderly secure and accessible physical and electronic records for administration facilities fleet travel procurement coordination inventory and other support services.

- Supervise and schedule the Driver and Domestic Casual as assigned monitor completion of duties maintain relevant records and report performance or conduct issues to the Support Service Coordinator.

1. Facilities Equipment Fleet and Information Technology Support

- Inspect office and Sun Care clinic regularly and coordinate routine maintenance and repairs for electrical systems plumbing air-conditioning lighting doors water systems and other building services.

- Conduct routine checks and coordinate preventive maintenance for office and Sun Care clinic equipment generators battery inverters safety equipment and other essential assets.

- Obtain service information and quotations through approved processes coordinate technicians or service providers monitor work quality and safety and maintain service and repair records.

- Coordinate vehicle schedules trip requests usage logs fuel documentation maintenance repair follow-up safety equipment and driver availability under the direction of the Support Service Coordinator.

- Coordinate travel transport accommodation itineraries and supporting documentation for authorized PMO travel and official visits.

- Coordinate IT equipment user access connectivity troubleshooting maintenance and asset follow-up with the designated IT focal points.

- Promptly report significant facility equipment fleet IT safety security or service-continuity issues and support agreed corrective actions

C.    Supply Planning and Procurement Coordination

- Support development and updating of supply plans aligned with approved program workplans activity schedules budgets technical strategies and delivery timelines.

- Collect and consolidate forecasts and quantification inputs for medicines diagnostics medical supplies equipment office supplies and other program commodities in collaboration with technical program Finance and partner teams.

- Consolidate PMO procurement requirements and prepare complete procurement request packages containing specifications quantities delivery locations timelines budget references and required approvals for review by the Support Service Coordinator.

- Submit cleared procurement requests to the SCH National Procurement Team and follow up required clarifications sourcing status evaluation steps approvals contracting and expected delivery dates.

- Support local and international procurement coordination by tracking supplier production freight shipping documents import permits customs clearance delivery and related dependencies working through authorized procurement and logistics channels.

- Maintain procurement plans status trackers commitment information supplier correspondence delivery schedules and supporting documents and promptly escalate delays or gaps.

- Coordinate receipt and inspection of procured goods and services with authorized technical procurement warehouse and requesting personnel; document quantities condition acceptance and discrepancies.

D.   Warehousing Inventory and Distribution Support

- Maintain or support accurate stock records stock cards electronic trackers batch or lot details expiry dates receipt records issue records and balance information for assigned commodities and supplies.

- Coordinate with central warehouses field sites clinics mobile teams and implementing partners on storage capacity stock availability replenishment needs dispatch schedules transport and proof of delivery.

- Support periodic physical stock counts and reconciliation of physical balances with stock records; document and promptly report discrepancies losses damages expiries or suspected diversion.

- Monitor stock levels consumption rates months of stock minimum and maximum levels pipeline quantities and expiry risks and provide timely alerts on potential stockouts overstocks or wastage.

- Promote First-Expiry-First-Out practices Good Storage Practices applicable Good Distribution Practices product security cleanliness pest control temperature monitoring and safe handling requirements.

- Prepare and maintain distribution plans issue and receipt documents waybills transfer records chain-of-custody evidence and confirmation of delivery to final destinations.

- Maintain quality-assurance and traceability documents including certificates inspection or acceptance records batch information storage or temperature records where applicable and product complaints or recall information.

       E.    Compliance Risk Management and Reporting

- Carry out all support service and supply chain activities in accordance with SCH policies donor requirements national regulations approved budgets procurement rules and applicable health commodity standards.

- Maintain segregation of duties and ensure that requisition specification sourcing evaluation approval receipt inventory custody payment and record keeping are assigned and documented appropriately.

- Maintain current supply chain trackers and provide accurate updates for management donor and grant reporting M&E review forecasting audits and close-out; promptly escalate material supply stock quality compliance or integrity risks.

F.           Coordination and Capacity Support

- Work closely with the Support Service Coordinator PMO teams National Procurement Finance Logistics/Warehouse IT HR M&E implementing partners suppliers freight forwarders clearing agents technicians and service providers.

- Communicate documentation requirements delivery schedules stock reporting deadlines outstanding actions and operational risks clearly and promptly.

- Support orientations and practical guidance for staff and partners on stock records storage distribution documentation reporting tools equipment care and approved support service procedures.

- Participate in relevant procurement logistics supply chain operational partner and review meetings and maintain clear notes and action follow-up.

- Recommend practical improvements to administrative maintenance procurement coordination inventory distribution and reporting processes.

- Perform other relevant duties assigned by the Support Service Coordinator within the positions purpose and level of responsibility.

G.          Safeguarding Conduct and Confidentiality

- Comply with SCHs Code of Conduct safeguarding requirements Protection from Sexual Exploitation and Abuse standards anti-discrimination commitments and mandatory training requirements at all times.

- Maintain confidentiality and protect personal commercial procurement health and organizational information from unauthorized access use or disclosure.

- Maintain respectful and professional conduct and promptly report safeguarding ethical safety or compliance concerns through established SCH mechanisms.

Qualifications :

- Bachelors degree in Supply Chain Management Logistics Pharmacy Business Administration Management Administration Public Health or another relevant field.

- Additional training or certification in procurement logistics warehousing inventory management administration facilities management or occupational safety is an advantage.

Experiences

- Minimum two to three years of relevant experience in administration office support facilities or fleet coordination procurement support logistics warehousing inventory or supply chain management.

- Practical experience preparing procurement documents tracking purchases and deliveries maintaining stock records monitoring expiry dates coordinating distribution or supporting audits is required.

- Experience with health commodities medicines diagnostics medical supplies or equipment in an NGO health program development or humanitarian setting is strongly preferred.

- Experience with international procurement importation institutional donor requirements implementing partners or complex operating environments is an advantage.

Required Skills and Competencies

- Practical knowledge of office administration facility and fleet support procurement cycles logistics inventory controls warehousing distribution and document management.

- Ability to prepare accurate procurement packages stock records reconciliation schedules shipment and delivery trackers and routine supply chain reports.

- Strong organization attention to detail numerical accuracy record keeping time management and reliable follow through across multiple priorities.

- Proficiency in Microsoft Office particularly Excel and Word; familiarity with procurement inventory asset or ERP systems is an advantage.

- Good written and verbal communication skills in Myanmar and working knowledge of English including communication with internal teams suppliers technicians and partners.

- Demonstrated integrity accountability confidentiality responsiveness service orientation adaptability and ability to work safely under pressure.

Additional Information :

Interested applicant please send Application Letter Curriculum Vitae (with Two referees including your last employment for reference check) scan or copies of Qualification Documents and National ID as per following APPLY LINK not later than on the evening of 1 October 2026 (Thursday).

Remote Work :

No

Employment Type :

Full-time