Associate, Vendor Experience

• Handle an average of 250 vendor-related calls per month addressing a wide range of inquiries and concerns.
• Provide comprehensive support to all vendor-related issues ensuring timely and effective resolution.
• Monitor evaluate and oversee vendor performance identifying opportunities for improvement and ensuring compliance with service standards.
• Implement strategies and initiatives to improve Vendor Satisfaction (VSAT) and foster stronger vendor relationships.
• Coordinate with the right team/PIC to relay vendor pain points and provide timely heads-up on upcoming changes.

Qualifications :

• Bachelors degree in Business Administration/English or equivalent preferred
• Ideally 1 or 2 years of relevant working experience related to call center or customer service or
• relevant; Prior call center experience a plus but not compulsory
• Proficiency in Technical/System Knowledge (G-suite Salesforce is a plus)
• Proactive and self-motivated individuals who thrive on meeting targets
• Excellent English communication skills with the ability to resolve issues using standard procedures.
• Experience in the FMCG Retail or Telecommunications industries is an advantage.

Remote Work :

No

Employment Type :

Full-time