TikTok Shop Key Accounts Manager

Employment Type: Full-Time Senior Level
Salary: $5000
Location: Remote
Reports To: Director of Client Services
Direct Reports: 24 TikTok Shop Managers
Required Availability: MondayFriday 8:00 AM2:00 PM PST overlap

We are looking for a senior TikTok Shop leader to own a portfolio of established client accounts.

This is not a day-to-day TikTok Shop Manager position. You will not spend most of your time setting up shipping templates updating listings or auditing campaign assets. TikTok Shop Managers will handle execution.

You will own the bigger picture: client relationships account strategy portfolio growth retention commercial performance and team leadership.

You should be comfortable challenging campaign decisions in Seller Center guiding clients through GMV and profitability performance leading QBRs with founders and executives and managing the Shop Managers responsible for daily delivery.

Success in this role requires an equal combination of:

• Deep TikTok Shop expertise
• Strong client and commercial judgment
• Proven people-management ability

• Serve as the primary strategic contact for 46 TikTok Shop clients
• Lead weekly or biweekly calls monthly reviews and executive-level QBRs
• Build account plans covering growth targets profitability risks and key initiatives
• Manage escalations difficult client conversations renewals and scope changes
• Identify and lead upsell opportunities across advertising creator programs additional shops and service tiers

• Build 30/60/90-day plans for new accounts
• Translate client goals into measurable TikTok Shop strategies
• Guide decisions involving GMV Max Search Ads affiliate commissions promotions catalog strategy and fulfillment
• Evaluate FBT seller-fulfilled and 3PL options based on cost and operational needs
• Review major budget promotion commission and growth decisions before execution
• Identify opportunities for premium seller programs and expansion into additional markets

• Directly manage and coach 24 TikTok Shop Managers
• Review account performance listing quality customer service SLAs affiliate health and campaign execution
• Run weekly team standups and individual 1:1s
• Balance workloads and flag capacity or performance risks early
• Contribute to performance reviews and hiring decisions

• Own monthly performance reports and QBR presentations
• Turn Seller Center data into clear commercial recommendations
• Analyze GMV orders ROAS affiliate ROI net revenue fees and profitability
• Identify which SKUs and creators to scale where margins are leaking and which activities should be reduced
• Forecast portfolio revenue and flag retention risks at least 60 days in advance

• Lead responses to Shop Health violations late-dispatch spikes fulfillment failures and policy incidents
• Create clear resolution plans and keep clients informed
• Run post-mortems and document root causes
• Proactively communicate important platform policy fee and advertising changes

You will be accountable for:

• Net Revenue Retention of 110%
• Quarterly client retention of 90%
• Assigned portfolio GMV growth targets
• Quarterly upsell and expansion revenue
• Client NPS of 40 or CSAT of 4.5/5
• 100% on-time monthly reports and QBRs
• No Shop Health violation unresolved for more than seven days
• Client responses within four business hours
• Major incidents resolvedor supported by a clear action planwithin 48 hours
• Direct reports consistently meeting their KPIs

• 46 years in e-commerce account management marketplace operations or agency client services
• At least two years of hands-on TikTok Shop Seller Center experience
• Experience managing multiple clients in an agency or services environment
• At least one year of people-management experience with two or more direct reports
• A proven record of owning client retention expansion revenue GMV or portfolio performance

You should have practical experience with:

• Seller Center Shop Health ACE Powered Insights promotions orders and policies
• GMV Max campaigns and TikTok Search Ads
• TikTok Shop affiliate and creator programs
• Commission structures collaboration plans and creator performance
• FBT operations costs inbound shipping and warehouse processes
• Shopify catalog and inventory integration
• TikTok Shop fees refunds commissions and P&L analysis

• Confidence leading founder- and executive-level conversations
• Strong QBR reporting presentation and written communication skills
• Commercial judgment around renewals upsells pricing and scope management
• Ability to coach team members and hold them accountable
• Calm structured decision-making during escalations
• Strong organization across multiple accounts and direct reports

• Experience at a TikTok Shop agency
• Experience expanding brands into the UK Southeast Asia or other TikTok Shop markets
• Multi-channel experience across TikTok Shop Amazon and Shopify
• Broader creator-economy or influencer-marketing experience

You will have real ownershipnot just a list of operational tasks. You will shape client strategy lead a team influence portfolio growth and work directly with founders and senior leadership.

If you understand TikTok Shop deeply but want to move beyond day-to-day execution into strategic account leadership this role offers that next step.