Technical Customer Support Specialist – Payments & POS (German & English) | Remote Work
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Job Summary
About the Position
As a Customer Service Agent Payments & POS Solutions you will be the first point of contact for merchants and partners. You will handle inquiries related to card payment terminals POS systems and payment processes while ensuring professional assistance and high customer satisfaction.
Your Responsibilities
- Handle calls emails and tickets in line with SLA requirements
- Provide phone and written support for card terminals and ATMs
- Assist with installations terminal replacements and activations
- Analyze and resolve technical and commercial inquiries including troubleshooting error codes and connectivity issues
- Escalate complex cases and maintain accurate documentation in the ticketing system
- Support portal access requests and selected back-office activities
Qualifications :
Your Profile
- Very good German skills (C1) and English at B1 level
- Previous experience in customer service or technical support is required
- Interest in technical topics and a structured way of working
- Customer-oriented solution-driven and able to work under pressure
- Confident using phone email and ticketing systems
Zusätzliche Informationen :
Nice to Have
- Experience in payments POS or financial services environments
- Basic knowledge of Excel and ticketing systems
What We Offer
- Attractive salary package with bonus system food vouchers
- Permanent employment contract and 21 days paid vacation
- Additional health and life insurance
- Food vouchers
- Paid training and clear career development opportunities
- Modern work environment team events and recognition programs
- We look forward to receiving your application and will be happy to get in touch with you.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
