Team Leader Surveillance Operator

DUTIES AND RESPONSIBILITIES:

Monitor physical and online gaming environments to ensureoperational integrity and compliance

Review and verify studio-reported incidents and investigateirregularities

Analyse roulette wheel performance gameplay deviationsand suspicious activities

Operate surveillance systems video monitoring platforms

and security software

Test surveillance tools and report bugs defects and systemissues

Maintain accurate incident logs surveillance records andoperational reports

Support QA initiatives by identifying opportunities to improvesurveillance accuracy and system reliability

Lead and support the Surveillance Operations team acrossall shifts

Monitor team performance and ensure adherence tooperational procedures and quality standards

Provide guidance coaching and support to team members

Coordinate shift coverage to maintain uninterrupted 24/7surveillance operations

Promote a culture of accuracy accountability andcontinuous improvement

Prepare reports to support investigations disciplinaryactions and staff evaluations

Work closely with QA teams developers and operationalstakeholders to improve surveillance processes

Escalate security risks policy violations and operationalconcerns when required

Ensure compliance with internal policies gamingregulations and security procedures.

REQUIREMENTS:

Native-level Bulgarian and advanced English

Previous casino surveillance experience within land-based

casinos cruise ships live casino studios or online

casino/iGaming operations

Team leadership experience in Surveillance Risk Fraud

QA QC GP Operations or similar operational leadershiprole

Experience managing teams or shifts in a fast-paced

operational environment

Advanced Microsoft Excel skills

Good knowledge of Microsoft 365 applications

Strong analytical skills and attention to detail

Excellent computer literacy

Willingness to work rotational shifts including weekends

Experience as a Shift Manager GP Team Leader QC Team

Leader Surveillance Team Lead Risk Lead or Fraud Lead

Experience testing operational or surveillance systems

Knowledge of live casino operations and gaming security

procedures.

BENEFITS:

Competitive starting salary with opportunities for growth.

Comprehensive onboarding and training aligned with highindustry standards.

Friendly and supportive team culture.Career advancement opportunities in a fast-pacedinternational environment.

Supplemental health insurance including dental and visioncoverage.

Additional private health insurance including outpatient

hospital dental and optical coverage

Fully covered public transportation card

Fully covered MultiSport card

Access to a personalized learning platform with gamified

training and development programs.

Office located near major public transport hubs for easy

commuting.