Spanish Speaking Player Support Agent emails only

Player Support Agent with Spanish & English

Job Overview

We are seeking an enthusiastic player-focused Player Support Agent fluent in Spanish and English to join a global leader in the Customer Experience (CX) industry in Sofia this role you will champion the user experience by assisting players with account issues in-game bugs and general billing inquiries for iconic competitive titles like League of Legends and Valorant. Operating in a dedicated Email Only back-office setup you will work alongside a passionate team of gamers to deliver an authentic player-to-player support experience.

Location & Work Mode

• City: Sofia
• Country: Bulgaria
• Work Mode: On-site (Based full-time within a modern multicultural corporate environment).

Your Role & Responsibilities

• Assist players with account technicalities system errors and localized issues via structured support tickets and digital text queues (Email Only).
• Adopt an empathetic case-by-case player approach to maintain a highly supportive and personalized community experience.
• Identify emerging technical bugs patch glitches or widespread server trends submitted by players and escalate them immediately to development teams.
• Collaborate closely with cross-functional internal units to cultivate an authentic gaming culture across all support responses.

Your Qualifications

• Language Proficiency: Fluency in Spanish paired with a good command of English (written and verbal).
• Core Trait: High player empathythe capability to understand a gamers perspective frustration and passion when troubleshooting an active account issue.
• Gaming Background (Strong Advantage): Hands-on experience playing video games; being able to speak the community shorthand understand competitive formats and relate to gamer mindsets is a huge plus.
• Communication: Strong written communication skills with a focus on problem-solving and detail-oriented troubleshooting.

Shifts & Working Hours

• Schedule: Full-time hours operating on a 24/7 rotational shift framework (covering 00:00 to 00:00 Monday to Sunday).

Salary Bonuses & Benefits

• Salary Range: Gross base per month (plus a welcome bonus of ).
• Allowances: Included monthly food allowance.
• Health Coverage: Premium private health insurance plan provided from day one.
• Onboarding: Fully paid specialized gaming support training and structured onboarding.
• Environment: Stable employment within a global company featuring clear career development paths and an international team-oriented workspace.

Relocation Support (For Candidates Outside Bulgaria)

• Travel Assistance: Coordinated airport pickup and inbound flight reimbursement up to 300 BGN (paid out with your first monthly salary).
• Temporary Housing: 21 days of fully covered hotel accommodation in Sofia while transitioning.
• Housing Search: Dedicated assistance to help you find and secure a permanent apartment.
• Relocation Bonus: A financial relocation bonus of distributed across two separate monthly installments.