Solutions Consultant with Danish or Dutch and English

Start: 16/10

In this role you will provide expert support and guidance to users helping them get the most out of innovative digital products. Youll join a collaborative fast-paced team environment focused on delivering exceptional customer experiences and driving product value.

• Deliver professional support for our products and services maintaining a stellar customer satisfaction rate
• Master and efficiently utilize CRM software ticketing systems and other customer service tools to meet the unique needs of our customers
• Engage customers through multiple channels including phone email and chat
• Resolve customer inquiries within agreed SLAs using our comprehensive knowledge base and established protocols
• Consistently meet or exceed performance goals for call handling time first-call resolution and customer satisfaction scores
• Collaborate with team members to share best practices and contribute to the knowledge base
• Participate in ongoing training and stay updated on product knowledge and industry trends

• Fluent Danish or Dutch and English communication skills
• Strong interpersonal abilities and customer service orientation
• Ability to follow structured guides and processes
• Excellence in active listening and problem-solving
• Adaptable and quick to learn new processes and technologies
• Self-motivated with a passion for customer satisfaction
• Customer-focused mindset and delivering exceptional service
• Excellent communication style ability to explain complex concepts simply
• Ability to troubleshoot issues and find creative solutions
• Ability to collaborate and shares knowledge and contributes positively to team dynamics
• Ability to embrace change learns quickly and maintains composure under pressure

• Flexible contract conditions (temporary employment part-time options)
• Financial support during relocation (e.g.: for transportation hotel stay rent and assistance in finding a long-term rental)
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50 benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses