Solutions Consultant

Key Information:
Work Model: On-site
Schedule: Monday to Sunday
Working Hours: 09:00 22:00
Relocation: Relocation support provided

Responsibilities:
- Deliver professional support for the products and services maintaining a stellar customer satisfaction rate.
- Master and efficiently utilize CRM software ticketing systems and other customer service tools to meet the unique needs of the customers.
- Engage customers through multiple channels including phone email and chat.
- Resolve customer inquiries within agreed SLAs using the comprehensive knowledge base and established protocols.
- Consistently meet or exceed performance goals for call handling time first-call resolution and customer satisfaction scores.
- Collaborate with team members to share best practices and contribute to the knowledge base.
- Participate in ongoing training and stay updated on product knowledge and industry trends.

Requirements:
- Fluency in German (C1/C2) and good knowledge of English (B2 and above)
- Strong interpersonal abilities and customer service orientation
- Ability to troubleshoot issues and find creative solutions
- Adaptable and quick to learn new processes and technologies technical background is not mandatory

Additional Details:
- Financial support during relocation
- Fully paid training and career development opportunities
- Competitive salary plus health insurance and other benefits
- Positive international working environment