Slovak Speaking Junior Solutions Consultant

About the Role

We are seeking a Slovak-speaking Solutions Consultant with good English skills to join a leading international customer support team in Sofia. You will assist users of various Google digital products providing high-quality support and guidance.

This role focuses on non-technical troubleshooting for services such as Google Play Store Google Pay (gPay) Google for Families Books Movies and other digital content platforms.

• Handle customer requests via phone email or chat in Slovak and English.

• Assist users with issues related to:

  • App purchases subscriptions & refunds

  • gPay transactions and payment validation

  • Family accounts & digital content (books movies apps)

  • Basic account settings and usability

• Provide clear accurate and friendly support.

• Log case details and maintain accurate documentation.

• Follow internal processes and service quality standards.

• Contribute to a positive team culture in a multilingual environment.

• Native/Fluent Slovak (C1C2).

• Good English skills (B2).

• Previous customer support or service experience is an advantage.

• Strong communication and problem-solving mindset.

• Ability to work full-time on-site in Sofia.

• EU passport or valid Bulgarian work permit is a benefit.

• Competitive monthly salary (paid in BGN).

• 300 BGN monthly rental allowance for the entire duration of employment.

• 150 BGN flight reimbursement (paid with first salary or upon arrival).

• Real estate administrative support to help you settle in Sofia.

• Paid on-site training for 3 weeks.

• International friendly and supportive working environment.

• Career development opportunities within a large global company.

Candidates relocating to Bulgaria will receive:

• Assistance with housing search and paperwork.

• Monthly rental subsidy.

• Flight reimbursement.