ServiceNow Team Lead Lead Technical Consultant

We are looking for an experienced and motivated ServiceNow Team Lead / Lead Technical Consultant to join our ServiceNow practice and take a key role in leading developing and supporting a team of technical consultants.

This role combines people leadership technical guidance delivery oversight and stakeholder engagement. The successful candidate will help ensure high-quality ServiceNow delivery support the growth of consultants in the team contribute to capability development and act as a trusted advisor for both internal teams and customers.

The ideal candidate has a strong background in ServiceNow implementation proven experience guiding technical consultants or developers and the ability to balance hands-on technical expertise with leadership responsibilities.

Key Responsibilities

Team Leadership & People Development

• Lead support and develop a team of ServiceNow technical consultants helping them grow their technical expertise consulting skills and delivery maturity.
• Support onboarding of new team members by helping them understand our delivery approach technical standards tools project expectations and ways of working.
• Provide regular coaching feedback and guidance to team members supporting their career development performance growth and alignment with their role expectations.
• Foster a positive collaborative and high-performance team environment where people feel supported accountable and motivated to grow.

Technical Guidance & Delivery Support

• Act as a technical reference point for the team on ServiceNow implementation topics especially in the ServiceNow areas of expertise.
• Provide hands-on support and technical guidance when needed including solution design configuration approach scripting integrations troubleshooting and quality review.
• Help ensure that delivered solutions follow ServiceNow best practices are scalable maintainable and aligned with customer requirements.
• Support consultants in resolving technical challenges and navigating complex implementation scenarios.

Delivery Quality & Operational Oversight

• Monitor team allocation workload and utilization in collaboration with the Consulting Manager and delivery stakeholders.
• Support planning and forecasting of team capacity to ensure the right skills are available for current and upcoming projects.
• Identify potential delivery capability or staffing risks early and work with management to define mitigation actions.
• Contribute to lessons learned continuous improvement and standardization of delivery practices across the team.

Capability & Knowledge Development

• Drive knowledge sharing within the team through internal sessions technical deep-dives reusable materials implementation examples and documentation.
• Identify skill gaps and contribute to training certification and upskilling plans aligned with market trends customer demand and ServiceNow roadmap evolution.
• Support the development of internal accelerators templates delivery assets and best-practice materials that help scale the teams capability.
• Stay current with new ServiceNow capabilities and help translate relevant platform innovations into practical knowledge for the team.

Stakeholder & Escalation Support

• Act as a point of support for minor delivery or team escalations helping analyze root causes and propose practical remediation actions.
• Collaborate with Consulting Managers Project Managers Architects and other stakeholders to ensure clear communication and effective issue resolution.
• Support the management team in handling more complex escalations by providing technical context team input and proposed corrective actions.

Pre-Sales & Advisory Contribution

• Contribute to pre-sales activities by providing ServiceNow expertise during customer discussions solution shaping and proof-of-concept activities.
• Support estimation technical feasibility analysis and solution recommendations for potential new engagements.
• Represent the technical team in a professional and consultative manner with customers and internal stakeholders.

Qualifications :

Required Experience & Skills

• Strong hands-on experience with ServiceNow implementations with a solid background in Platform capabilities CMDB ITSM.
• Good understanding of ServiceNow platform capabilities configuration scripting integrations and implementation best practices.
• Previous experience leading mentoring or coordinating technical consultants developers or implementation teams.
• Ability to provide technical guidance while also supporting people development and team performance.
• Strong communication and stakeholder management skills with the ability to interact confidently with consultants managers project teams and customers.
• Good problem-solving skills and the ability to support escalations in a structured and constructive way.
• Ability to identify risks capability gaps and improvement opportunities and turn them into practical actions.
• Strong sense of ownership accountability and collaboration.

Nice to Have

Experience in additional ServiceNow areas such as CSM SPM HRSD IRM App Engine or platform architecture.

Experience contributing to pre-sales solution estimation or proof-of-concept activities.

Experience creating reusable delivery assets implementation guides technical standards or internal training materials.

Experience working in a consulting or professional services environment.

Additional Information :

What We Offer:

• Excellent remuneration package;
• 24 paid vacation days;
• Flexible working arrangements;
• Additional Health insurance;
• Training and certifications;
• Great working environment and team spirit.

Remote Work :

No

Employment Type :

Full-time