Resource Management Partner

Job Description:

Merkle powers the experience economy. For more than 35 years the company has put people at the heart of its digital business transformation approach. As the worlds only integrated experience consultancy with a heritage in data science and business performance Merkle delivers holistic end-to-end experiences that drive growth engagement and loyalty. With more than 16000 employees Merkle operates in 30 countries throughout the Americas EMEA and APAC.

In Bulgaria we manage a global client portfolio providing a single source of expertise technology and operational support. We have a proven track record for delivering managing and innovating multi-channel commerce platforms for major international brands and retailers including adidas Clarins ASDA Shiseido and more. Our world-class team has delivered sites for over 35 brands including more than 400 transactional e-commerce sites across 60 locations on 6 continents. Our scope is expanding with the introduction of new data engineering practices paid search and social advertising and SEO. We look forward to whats next.

Were hiring a Resource Manager Partner at Merkle in Sofia.

The purpose of the role
The CXM Resource Management Partner shapes and leads the resource management capability across CXM UK. The role drives workforce planning allocation and utilisation through data-led insight embeds consistent processes and tools and partners across the business to manage demand resolve conflicts and optimise both talent development and business outcomes.

Key Responsibilities

• Drive workforce planning and resource management processes supporting continuous improvement and adoption of best practices tools and operating models.

• Partner with business leaders to optimize resource allocation staffing decisions and workforce utilization.

• Analyze demand pipelines and forecast future resource needs to ensure timely staffing and effective workforce planning.

• Monitor utilization staffing metrics and resource performance providing insights identifying risks and recommending improvements.

• Assess and communicate the business financial client and skills impact of resource allocation decisions.

• Lead resource review meetings manage escalations and resolve staffing and resource-related conflicts.

• Champion a talent-centric approach by aligning employee skills aspirations and development goals with business needs.

• Lead and develop a team of Resource Managers Specialists and Coordinators.

Requirements

• 8 years of experience in Resource Management Talent Management Operations Workforce Planning or Business Transformation.

• Strong understanding of workforce planning resource management and HR best practices.

• Experience with financial planning budgeting and resource utilization analysis.

• Excellent stakeholder management influencing coaching and change management skills.

• Strong business acumen with the ability to operate effectively in a fast-paced evolving environment.

• Experience with Adobe Workfront is an advantage.

• Highly proactive service-oriented and able to work autonomously.

What do we offer:

• We are strong advocates of work-life balance so we provide all our staff with 25 days of paid leave and 3 fixed well-being days off annually.

• Ahybrid work model for our teams so they can work from the office or the comfort of their home.

• Free parking spacesfor all our employees working from the office.

• Complimentary drinks and snacksin the office to keep the energy levels up.

• Parent-friendly culture and potential for additional days off to create new memories with your loved ones.

• Life Insurance Health and dental insurance plans or if selected gift vouchers instead.

• Sports card partially covered by the company and food vouchers.

• 2 days off for volunteering and numerous charity initiatives throughout the year.

• Opportunity to attend training conferences and get certification sponsored by the company upon availability and business need.

About dentsu:

Taking a people-centred approach to business transformation we use insights to connect brand content commerce and experience underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo Japan and our 65000-employee base of dedicated professionals works across four regions (Japan Americas EMEA and APAC). Dentsu combines Japanese innovation with a diverse global perspective to drive client growth and to shape society.

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