Reconciliation & Payments Specialist

Who Were Looking For - The Dream Maker

This is a hands-on reconciliation role inside Chargeflows Billing & Collections team. Money comes in from customers of every size from small SMB merchants to large Enterprise accounts across multiple payment channels and you are the person who makes sure every payment is matched against what the customer was actually invoiced. Its detailed work it lives largely in Excel and getting it right matters.

The core of the job is ownership: you reconcile what a customer owes against what theyve paid you close the loop against the invoice we issued and you dont let it go until its genuinely resolved including chasing an open item well after the month has closed. Itll probably sort itself out is not part of the role. If a customer hasnt paid their debt you stay on it until they have.

Youll work across several systems where the data is often broken incomplete or simply wrong so a critical eye is not optional. You need to be the person who notices that two numbers dont agree and cares enough to find out why. It can be frustrating but the payoff is real: theres genuine satisfaction in untangling a mess and getting it to tie out.

Were also a company that wants to do this smarter over time. You wont be expected to build automation from day one but we do want someone who is hungry to turn manual repetitive work into AI-assisted workflows with Claude as your day-to-day partner for getting there. The role sits within Billing & Collections and reports to the Billing & Collections Manager.

About Chargeflow

Chargeflow is a leading force in fintech innovation tackling chargeback fraud and the impact it has on online businesses. Born from a deep passion for technology and eCommerce weve developed an AI-driven solution that helps merchants manage credit card disputes recover lost revenue and protect their businesses through a unique success-based model.

Backed by $49M from Viola Growth OpenView Sequoia Capital and other top-tier global investors Chargeflow is on a product-led growth journey. Were a tight-knit team of passionate builders and entrepreneurs united by our mission to revolutionize eCommerce and protect online businesses from chargeback fraud.

What Youll Own

Reconciliation & Collections

• Reconcile customer payments against invoices across the full customer base from small SMB merchants to large Enterprise accounts.
• Match every incoming payment to what the customer was actually invoiced and close the loop between the payment received and the invoice issued.
• Investigate every unmatched partial or unexpected item down to root cause dont leave gaps open.
• Track what each customer owes confirm the debt has actually been paid and follow up until its fully resolved including items that carry past month-end.
• Own your accounts end to end: youre responsible for the reconciliation being clean correct and complete not just started.
• Keep clear well-documented working papers so anyone can see how a balance was reached.

Working Across the Systems

• Do the heavy lifting in Excel this is a spreadsheet-intensive role (pivot tables lookups large data sets).
• Pull and cross-check data across several systems where the data is often broken incomplete or inconsistent.
• Keep a critical eye at all times assume the data needs verifying and dig in when two numbers dont agree.
• Take real ownership of the details: notice the discrepancy care about it and drive it to a clean answer.

Communication & Responsiveness

• Be responsive to the people who depend on you across the company Billing Finance Operations and Customer Success.
• Work fluidly across the channels the business runs on: Slack and email.
• When its the fastest way to resolve something get on a call with a customer and walk them through their reconciliation directly.
• Explain a billing or reconciliation situation in plain clear language to someone who isnt in finance.

Making the Work Smarter (Over Time)

• Look for manual repetitive steps that shouldnt stay manual and bring the hunger to improve them.
• Partner with Claude and other AI tools day-to-day to speed up reconciliation and reduce manual effort as you grow into the role.

Requirements:

What You Bring

• 2 years of experience in reconciliation collections billing or accounts receivable ideally in fintech SaaS or eCommerce - Must
• A genuine ownership mindset you take responsibility for your accounts go down into the detail and dont consider something done until its actually resolved - Must
• The persistence to stay on an unpaid or unreconciled item until its closed including well after month-end youre not comfortable letting things sit - Must
• Strong Excel skills this is a spreadsheet-heavy role (pivot tables VLOOKUP/XLOOKUP SUMIFS large data sets) - Must
• A critical eye for data comfortable working across multiple systems where the data is broken or inconsistent and instinctively verifying rather than assuming - Must
• Strong attention to detail able to spot when two numbers dont agree and to work a discrepancy down to zero - Must
• Responsive and easy to work with comfortable fielding requests across Slack email and the occasional customer call - Must
• Clear communicator able to explain a reconciliation or billing issue simply to people who arent in finance including customers - Must
• Curious about doing the work smarter interested in using AI tools (Claude included) to reduce manual effort over time. Prior automation experience is not required - Must
• Native or near-native English clear professional written and verbal communication - Must
• Comfortable working with customers of all sizes from SMB to Enterprise - Must
• Familiarity with chargebacks payment disputes or PSP data an advantage.

How We Work

We move quickly collaborate across teams and expect people to take ownership from problem to resolution. We build strong customer relationships through responsiveness transparency and measurable results.

This is a full-time Remote position!

If youre looking to take ownership of strategic enterprise relationships and directly influence customer retention and growth wed love to hear from you.