Product Owner Customer SelfService Applications

AsProduct Owner Customer SelfService Applications you will be responsible for shaping delivering and continuously improving our customerfacing digital solutions including the Customer Portal and AIenabled selfservice applications.
This is a handson Product Owner role focused on requirement engineering backlog ownership and delivery execution working closely with the Business Owner architects developers and external partners. You will be the operational face of the new customer solutions we are building from the ground up ensuring highquality scalable and userfocused outcomes in a global environment.

• Act as the single point of accountability for requirements and backlog quality for customer selfservice applications.
• Translate business requirements into clear user stories epics and acceptance criteria ready for development.
• Own and maintain a prioritized deliveryready product backlog and ensure readiness for sprint planning.
• Lead backlog refinement sprint planning and ongoing PO clarifications in a Scrum environment.
• Review validate and formally accept all delivered features before release.
• Collaborate closely with UX technical architects development QA and integration teams to define solutions.
• Coordinate integrations with SAP Salesforce APIs and other enterprise data sources.
• Support release planning rollouts across multiple countries golive readiness and postrelease stabilization.
• Steer external vendors and partners managing dependencies risks and delivery quality.

• Minimum 8 years of experience as a Product Owner or similar role in customerfacing digital platforms.
• Proven experience with customer portals web applications or selfservice solutions.
• Strong handson experience in requirement engineering and backlog ownership in complex environments.
• Solid understanding of agile delivery frameworks (Scrum is a must).
• Exposure to SAP and Salesforce integrations as data sources.
• Good understanding of web technologies and system integrations.
• Ability to bridge business and technical teams under delivery pressure.
• Fluent English.

• Exposure to APIbased integrations.
• Experience with AIenabled customer solutions (e.g. chatbots virtual assistants).
• Product Owner or Agile certifications (CSPO PSPO SAFe PO/PM).
• Familiarity with IAM CMS CRM analytics or cloud based platforms.
• Experience coordinating rollouts and adoption across multiple countries.

• Best opportunities in a globally operating company valuing diversity inclusion sustainability and mutual trust
• Attractive remuneration package
• Hybrid working model with a home office allowance
• 25 days paid annual leave
• Additional health insurance
• Employee Assistance Program (mental health legal & financial counseling)
• Food vouchers (102.26 EUR)
• Public transportation card
• Optional parking space
• Multisport / Coolfit card
• Language training opportunities
• Employee referral program
• Modern class A office premises
• Fresh fruits in the office
• Training mentorship programs and access to 15000 LinkedIn Learning courses

We are at the heart of every place that matters. From automatic doors to cloud-based access management as a leading global provider in the access solutions market for schools banks airports hospitals hotels and many more we enable seamless movement within secure safe and sustainable places. With over 160 years of experience and a focus on excellence and innovation we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba you are encouraged to take initiative develop your skills and build your career alongside 16000 experts worldwide who are setting industry standards every day.

Work in a place where you matter apply now!

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