Polish Speaking Solutions Consultant

Polish Speaking Solutions Consultant

Job Overview

We are seeking a dynamic Polish Speaking Solutions Consultant to join a leading digital solutions provider in Sofia Bulgaria. Supporting a high-profile project with the worlds largest search engine you will provide expert non-technical troubleshooting and customer care for a variety of innovative digital products services and platforms (including Google Play Store gPay Google for Families Books and Movies). You will be part of a collaborative fast-paced team environment focused on delivering exceptional customer experiences and driving product value.

Location

• City: Sofia
• Country: Bulgaria

Your Role & Responsibilities

• Deliver professional high-quality customer care and non-technical troubleshooting maintaining an excellent customer satisfaction rate.
• Master and efficiently utilize CRM software ticketing systems and specific customer service tools tailored to user needs.
• Engage with customers across multiple communication channels including phone email and chat.
• Resolve inquiries within agreed service level agreements (SLAs) by leveraging a comprehensive internal knowledge base and established protocols.
• Meet or exceed performance metrics for first-call resolution call handling time and customer satisfaction scores.
• Collaborate with colleagues to share best practices exchange knowledge and contribute positively to overall team dynamics.

Your Qualifications

• Language Proficiency: Fluent communication skills in both Polish and English.
• Core Competencies: Strong active listening interpersonal skills and a deeply customer-focused orientation.
• Problem Solving: Ability to troubleshoot issues find creative solutions and explain complex concepts simply and clearly.
• Adaptability: Quick learner who embraces change follows structured guides/processes and maintains composure under pressure.
• Motivation: Self-motivated with a strong passion for delivering exceptional service and customer satisfaction.

Shifts & Contract Conditions

• Schedule: Full-time 10:00 - 18:00 Monday to Friday.
• Contract Options: Flexible contract conditions are available including temporary employment and part-time options.

Salary Bonuses & Benefits

• Base Salary: 1585 Gross per month.
• Additional Allowances: Food allowance and comprehensive Additional Health Insurance.
• Perks & Incentives: Employee referral bonuses and access to a flexible cafeteria program with 50 benefits and services to choose from.
• Training: Fully paid professional training and continuous learning support.
• Environment: Stable employment with long-term career development opportunities in a positive international environment.

Relocation Package (For candidates relocating to Bulgaria)

• Airport pickup upon arrival.
• Flight reimbursement of up to 300 BGN (paid out with your first salary).
• 21 days of hotel accommodation in Sofia.
• Complete company assistance and guidance with finding long-term permanent rental housing.
• 1500 Relocation Bonus (distributed and paid out in 2 installments to provide financial support for transportation hotel stay and initial rent).