Polish Customer Support in Sofia

Build Your Career as a Customer Support!

Join a supportive and customer-focused environment where communication professionalism and exceptional service are at the core of every interaction. If you enjoy helping people solving problems and creating positive customer experiences this is an excellent opportunity to develop your skills and grow within a dynamic customer service team.

Role Overview:

As a Customer Support you will be the primary point of contact for customers providing assistance with inquiries service requests account-related matters and general support. Through phone email and chat channels you will deliver timely solutions and ensure every customer receives a seamless and positive experience.

Key Responsibilities:

• Provide professional friendly and efficient customer support via phone email and chat
• Assist customers with account-related inquiries service requests product information and general support needs
• Identify customer concerns and provide accurate solutions while maintaining high levels of customer satisfaction
• Guide customers through company processes policies and available services with clear and effective communication
• Accurately document customer interactions requests and resolutions within internal systems
• Escalate complex or sensitive issues according to established procedures when necessary
• Collaborate with internal teams to ensure prompt and effective issue resolution
• Meet service quality standards productivity goals and response-time targets
• Maintain up-to-date knowledge of company products services procedures and policies through ongoing training
• Contribute to a positive customer experience by delivering empathetic solution-oriented and professional support

Requirements:

• Language Skills: Fluent in Polish (C1/C2 level)and English (C1 level)
• Eligibility: EU citizenship or valid Bulgarian residency card
• Skills: Strong analytical creative and communication abilities
• Mindset: Professional detail-oriented proactive and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step Apply today and be part of a team that values innovation and excellence!