Player Support Specialist

Key Information:
Work Model: On-site
Schedule: Monday to Sunday
Working Hours: 00:00 00:00
Relocation: Relocation support provided

Responsibilities:
-Assist players via phone email and chat in German and English
-Handle technical problems billing accounts and gameplay queries
-Resolve cases efficiently and escalate when needed
-Deliver empathetic player-first solutions
-Moderate community platforms and maintain a positive environment
-Identify trends and report issues to the appropriate teams
-Contribute ideas to improve our knowledge base and processes
-Help shape the player experience through feedback and insights

Requirements:
- Fluency in German (C1/C2) and good knowledge of English (B2 and above)
-Knowledge of Microsoft Outlook Excel and Internet tools
-Gaming experience - ideally youve played games and understand player culture
-Team player with excellent communication skills
-Empathy and genuine desire to help players
-Strong problem-solving abilities
-Flexibility to work rotating 24/7 shifts
-Openness to feedback and continuous improvement

Additional Details:
- Financial support during relocation
- Fully paid training and career development opportunities
- Competitive salary plus health insurance and other benefits
- Positive international working environment