Player Support Specialist – French-speaking

Passionate about gaming and fluent in French We are looking for a Player Support Specialist to join our Sofia team supporting the French-speaking community of a globally celebrated competitive gaming title. This is your chance to combine your love of gaming with a rewarding professional career!

As a Player Support Specialist you will help French-speaking players navigate account issues technical challenges in-game queries and community matters delivering the fast knowledgeable and friendly support the gaming community expects and deserves.

Your responsibilities:

• Handle French-language player support requests via digital channels
• Assist with account access purchases technical issues and gameplay queries
• Review and act on player conduct and fair play reports
• Escalate complex cases following established procedures
• Provide fast accurate and empathetic support that players appreciate

What we are looking for:

• French: C1/C2 level (native or near-native)
• English: solid working proficiency
• A genuine passion for gaming and online multiplayer communities
• Patient empathetic and a skilled written communicator
• Available to work on-site in Sofia

What is on offer:

• Gross salary: 1435 BGN/month
• Work with one of the most iconic gaming brands in the world
• Gaming-culture-inspired team environment in Sofia
• Full training on the game tools and processes
• A team of fellow gaming enthusiasts who genuinely love what they do