NOC Supervisor

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the worlds leading brands including HSBC Chipotle and Virgin Media use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson we foster an inclusive workplace culture that encourages meaningful connection collaboration and innovation. Everyone is invited to ask questions actively seek new ways to achieve success nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities solving ambiguities and seeking effective solutions to the problems our customers care about.

LivePerson is looking for a NOC Supervisor for a full time position.

You will thrive here if:

You can operate in a fast paced dynamic environment

You nerd out about AI how it can be applied or how you can learn more about it (dont worry well help)

You believe data-led decision making is the norm

You see feedback or failure as motivation to learn and to grow

You relate to our core principles and want to work with experts in their respective fields

In this role you will:

• Operate as the NOCs first point of escalation for any issue raised within or out of shift that may need further assistance / feedback
• Ensure NOC shift operations are executed properly and according to pre-defined SLAs
• Handle system access related reqs for NOC Engineers
• Track NOC open incidents and ongoing issues ensuring they get the right attention
• Act as NOCs focal point for all administrative issues (eg. shifts equipment needs)
• Manage NOCs shift schedule (including PTO requests)

Your qualifications are:

• Supporting & troubleshooting web/internet applications preferably from a SaaS company
• Windows & Linux OS proficiency - Must
• Experience with a similar role - big advantage
• Experience with GCP or other public cloud technologies - Significant advantage
• Experience with industry standard operational monitoring and observability tools (Zabbix Datadog Kibana Grafana) - Significant advantage
• Experience with K8S - Advantage

Other skills and abilities:

• A team player
• Able to operate and prioritize properly under pressure
• A highly motivated individual with a positive & proactive attitude
• A fast learner with self-learning capabilities
• Articulate organized and able to communicate clear set of requirements to other organizations - and track progress of multiple tasks of varying knowledge areas
• Excellent presentation skills and training design skills
• Excellent written and verbal communication skills
• Visionary!

Benefits:

• Health: medical dental and vision
• Time away: 28 vacation days
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Additional: Food Vouchers.
• #LI-Remote

Why youll love working here:

As leaders in enterprise customer conversations we celebrate diversity empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced growth is constant and everyone is empowered to create their own success. And were very proud to have earned recognition from Fast Company Newsweek and BuiltIn for being a top innovative beloved and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @ email address.

LivePerson does not ask for personal or financial information as part of our interview process including but not limited to your social security number online account passwords credit card numbers passport information and other related banking information. If you have any questions and or concerns please feel free to contact