Logistics & Delivery Advisor – Global Logistics Leader

Role Overview

Are you fluent in Dutch and English Do you want to build a career in the fast-paced world of international supply chains and e-commerce logistics

We are seeking Logistics & Delivery Advisors with Dutch and English to join our team in Sofia Bulgaria. In this role you will be the vital link between customers and their global shipments solving real-time delivery puzzles and ensuring a seamless tracking experience for an international audience.

Key Responsibilities

• Handle customer care inquiries regarding global shipments via phone email or chat.
• Track and troubleshoot a variety of shipping statuses including delivered undelivered delayed or lost packages.
• Investigate delivery discrepancies by coordinating with courier networks distribution centers and sorting facilities.
• Provide accurate friendly and efficient solutions to customers while maintaining precise documentation in internal logistics systems.

Requirements & Profile Needed

• Languages: Native or proficient level of Dutch paired with a strong working command of English.
• Skills: Excellent communication a proactive approach to problem-solving and strong empathy for customers awaiting their shipments.
• Location: Must be located in or ready to relocate to Sofia Bulgaria. (Note: Relocation support is available for candidates moving from abroad).

Work Schedule & Hybrid Model

• Location: Modern administrative offices in Sofia.
• Work Model: Hybrid flexibility (combining office collaboration with the convenience of working from home).
• Schedule: Rotational shifts operating Monday to Saturday between 08:00 AM and 09:00 PM.

Compensation & Benefits

We offer a competitive package tailored to guarantee an excellent standard of living locally:

• Monthly Gross Salary: 1690.00 per month.
• Relocation Support: Comprehensive assistance provided for eligible candidates relocating to Bulgaria.
• Full initial training provided from day one to teach you global shipping regulations tracking software and customer support strategies.
• Long-term growth pathways within a thriving global business services ecosystem.