Logistics & Delivery Advisor – French & English Speaking

Location: Sofia Bulgaria
Languages Required: French and English
Work Model:Hybrid
Employment Type: Full-time

We are seeking a Logistics & Delivery Advisor with excellent French and English communication skills to join our international team in Sofia Bulgaria.

In this role you will support customers and partners throughout the delivery process ensuring smooth logistics operations and providing efficient solutions to delivery-related inquiries. You will act as the main point of contact for customers assisting with shipment tracking delivery updates order-related questions and issue resolution.

This position is ideal for a customer-focused professional who enjoys problem-solving working with international teams and ensuring a positive customer experience.

• Provide professional customer support in French and English via phone email and/or chat channels.
• Assist customers with delivery-related inquiries including shipment status delays tracking information and order updates.
• Coordinate with logistics teams carriers warehouses and internal departments to resolve delivery issues.
• Monitor shipments and proactively follow up on pending cases.
• Handle customer complaints and provide effective solutions while maintaining a high level of service quality.
• Update customer information and case details accurately in internal systems.
• Investigate delivery incidents such as missing parcels damaged shipments incorrect deliveries or delays.
• Escalate complex cases to the appropriate departments when required.
• Ensure compliance with company procedures service standards and customer support guidelines.
• Contribute to improving customer satisfaction and operational efficiency.

• Fluent or native-level French language skills (written and spoken).
• Good command of English (written and spoken).
• Previous experience in customer service logistics supply chain transportation or delivery support is an advantage.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Customer-oriented mindset with a proactive approach.
• Comfortable working with digital tools CRM systems and logistics platforms.
• Ability to work in a fast-paced international environment.
• Flexibility to work rotational shifts weekends or public holidays depending on business needs.

• Competitive salary package with performance-based incentives.
• Paid onboarding and professional training.
• Relocation support for eligible candidates.
• Assistance with settling in Bulgaria for international hires.
• Private health insurance and additional employee benefits.
• Career development opportunities within a global organization.
• Multicultural and international working environment.
• Modern office facilities in Sofia.
• Opportunities for professional growth and internal mobility.

You are a customer-focused and organized professional who enjoys helping people solving problems and working in an international logistics environment. You have strong communication skills attention to detail and the ability to deliver excellent service in both French and English.

If you are looking for an international career opportunity in Sofia Bulgaria this could be the perfect next step for you.

Apply today and join a global team supporting customers across Europe.