Level 1 Agent with Dutch and English
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Monthly Salary:
Posted:
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Job Summary
Akkodis is a global digital engineering consulting company that enables organizations to innovate and accelerate by applying technology to redefine how processes and products are developed powered and optimized. With deep expertise across AI data cloud edge and software engineering we combine technology and talent to deliver end-to-end solutions from strategy and consulting to talent development and implementation. With more than 20 years of experience in Bulgaria our experts deliver technology solutions in the IT Software Cloud and Digital fields. Our people are the foundation of our success. Thats why we champion a company culture where talent is celebrated and diversity is embraced. Now we are looking for more talents to join us in our mission to engineer a Smarter Future Together.
The objective of a Level 1 Agent is to deliver in-depth End-user support and strive to deliver a high level of resolution upon the first contact with the End-user. Level 1 Agents will use all available knowledge tools and resources call tracking tools and remote-control software to achieve the defined service level objectives. They are required to quickly diagnose and triage issues resolve Incidents and/or dispatch to the appropriate Resolution Group. They are expected to deliver a high level of customer satisfaction.
Responsibities:
- Handling Business Clients Technical requests
- Focusing on customer expectations and satisfaction
- Analyzing clients problems and providing relevant solutions
- Collaborating with other team members to provide high-quality support
Requirements:
- Fluent in Dutch confident in English
- Proficient in Microsoft Office
- Willing to communicate with business customers
- Interested in resolving technical issues
- Education in a relevant field
What we offer:
- Competitive remuneration package
- Referral bonus program
- 24 days annual paid leave
- Additional health insurance (outpatient & hospital medical care dental care coverage of dioptric glasses and more)
- Free Psychological Counselling via Green Line and on the spot
- Newborn or newly adopted child bonus
- Food vouchers - 77 EUR /month
- Upskilling & reskilling training programs and e-learning hub
- Recognition awards
- Sports cards (partially covered by the employer) and company sports initiatives
- Special company discounts
- Various social and charity initiatives
The future is here for the making. Are you ready
Lets make the incredible happen.
Required Experience:
Unclear Seniority
About Company
Leading digital engineering consultancy specializing in human-centered AI. Deep expertise in AI, data, cloud & edge computing worldwide.
