Junior IT Operations Supporter

At Milestone Systems we put people first in everything we do from the way we treat each other and our communities through the way we develop and sell our products.

Impact & Purpose

Ready to make an impact As part of a growing IT Operations team youll take ownership of patch management security remediation and risk mitigation - the frontline work that keeps our environment secure and our business protected. Youll operate within a highly automated well-orchestrated model where your judgment and follow-through matter just as much as the tools doing the heavy lifting.

Location

We are looking for a Junior IT Operations Supporter based in Sofia Bulgaria (hybrid mode of working).

Role Summary

The Junior IT Operations Supporter plays a key role in maintaining the organizations security posture through proactive patch management security remediation and risk mitigation activities. This position combines hands-on technical execution with adherence to defined automated processes to ensure consistent reliable operations coverage.

What You Will Do:

• Execute and monitor patch management activities across systems and infrastructure following defined schedules and escalation procedures
• Support security remediation efforts by identifying tracking and resolving vulnerabilities in line with established SLAs
• Contribute to risk mitigation activities helping to reduce exposure and strengthen the organizations overall security posture
• Operate within highly automated workflows monitoring automated processes (e.g. patching pipelines alert-triggered remediation scripts) and intervening when manual action is required
• Follow defined escalation paths and controls ensuring issues are routed correctly and resolved within agreed timeframes
• Participate in the on-call rotation to provide coverage outside standard business hours when required
• Document actions taken especially where automation has run so that team members and stakeholders can clearly see what has already beenattempted before further escalation
• Champion continuous improvementby identifying gaps conducting process reviews and implementing enhancements that strengthen stability and reduce recurring incidents

What You Bring to The Team:

• Final year in university or completed bachelors degree in Computer Science Information Technology or a related field
• Minimum of 1 year of experience in IT Operations System Administration or Vulnerability Management
• Experience with SCCM Intune Jamf or similar tools for managing and maintaining servers and end-user devices
• Familiarity with MS Defender
• Fluent English
• Excellent communication and analytical skills

How You Will Make a Difference:

• Persuasive and able to guide teams toward best practices.
• Structured organized and consistently wellprepared.
• Proactive problemsolver
• Resilient and calm under pressure especially during incidents.

About the Team

Youll become part of a team dedicated to operational excellence and continuous improvement. The IT Operations team works on the front line of critical events while partnering with IT colleagues across departments to strengthen processes and prevent disruptions. We take pride in learning from every incident improving together and driving IT maturity across the organization.

How We Support You:

• Individual development plans aligned with your career goals
• Access to training learning resources and certifications
• Flexible working arrangements
• Supportive leadership and regular feedback
• Opportunities for cross-functional and cross-regional collaboration
• Social activities and spaces to connect with colleagues

What We Offer:

• Hybrid-friendly/flexible way of working
• 25 days vacation
• Employer covered luxury health and dental packages
• Transportation benefits
• Compliments gift card
• Food vouchers
• Multisport card covered by the employer
• Employee Assistance Program

Excited to join a team that values people and innovation Hit the Apply button and submit your CV in English today. If you have any workplace awards/ certificates make sure to include them.

About Us

Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software Arcules video surveillance as a service and BriefCam analytics. We amplify what organizations of any size can see do and achieve with video. Guided by our People First mindsetfreedom inclusion and togethernesswe always consider our employees partners and communities in everything we do.