Italian Speaking Back Office Gaming Support Specialist

We are seeking an enthusiastic player-focused Italian Speaking Back Office Gaming Support Specialist to join a newly established gaming support division in Sofia Bulgaria. Operating in a completely non-voice Email Only capacity you will champion the user experience by assisting players with technical glitches transaction issues and general account updates. If you love gaming culture and want to align your passion with a stable corporate career path this role offers the perfect international platform.

• City: Sofia
• Country: Bulgaria
• Work Mode: On-site (Based full-time within a dynamic state-of-the-art office infrastructure alongside a collaborative team of fellow gamers).

• Troubleshoot and resolve incoming player inquiries account security issues and technical bugs via structured support tickets (Email Only).
• Adopt an empathetic player-first approach to provide fast personalized and accurate answers on a case-by-case basis.
• Document consistent gameplay patterns systemic platform bugs or major community trends and escalate them directly to internal development teams.
• Assist in cultivating a safe high-quality and positive digital environment for the global player base.
• Meet baseline operational performance metrics while actively engaging in continuous feedback cycles.

• Language Proficiency: Fluent Italian (C1 level minimum) paired with a good operational command of English for internal documentation.
• Gaming Background: A genuine passion for video gamesunderstanding the community mindset digital jargon and gaming culture is highly valued.
• Core Traits: High player empathy strong written communication skills and natural problem-solving instincts.
• Experience (Plus): Prior experience in backend customer support ticketing management or consumer helpdesks is a great advantage but comprehensive training is provided.

• Schedule: Full-time (40 hours per week) operating on specialized weekly shift tracks.
• Operational Window: 11:00 23:00 on fixed weekly blocks:
  • Track A: Wednesday Sunday
  • Track B: Thursday Monday

• Salary Range: Gross base per month.
• Allowances: Included monthly food allowances.
• Health Coverage: Premium private health insurance package provided from day one.
• Onboarding: Fully paid initial classroom training nesting periods and technical upskilling courses.
• Perks: Entry into an employee referral incentive system and a customized corporate menu featuring over 50 customizable benefits and services to choose from.

• Travel Assistance: Coordinated airport pickup upon arrival and inbound flight/travel reimbursement of up to 300 BGN distributed with your first salary.
• Temporary Housing: 21 days of fully covered hotel accommodation to establish your transition.
• Housing Search: Dedicated corporate assistance from real estate coordinators to help find and secure a permanent apartment.
• Relocation Cash Bonus: A financial relocation incentive of distributed across two monthly installments.