Hungarian Speaking Gaming Support Specialist

Are you a passionate gamer with a keen eye for detail and fluent Hungarian writing skills Do you want to work in the gaming industry without having to answer phone calls We are seeking a Hungarian Speaking Gaming Support Specialist to join our dedicated Player Support team in this role you will handle player inquiries exclusively via written communication (email and ticketing system) helping gamers resolve account issues gameplay questions and technical glitches.
This is an on-site position based in our modern office in Sofia Bulgaria where you will join a passionate community of fellow gamers and digital support professionals.

• Language Skills: Exceptional native-level written communication (C1/C2) in Hungarian along with a strong working command of written English (B2 or higher) for internal systems and documentation.
  
• Legal Status: Must be an EU citizen or possess a valid unrestricted work permit for Bulgaria.
  
• Gamer Mindset: Genuine interest in video games (PC console or mobile) and familiarity with common gaming terminology and player mechanics.
  
• Skills: Excellent typing speed strong grammar and composition in Hungarian high empathy and a clear helpful writing style.
  
• Experience: Prior experience in email customer support ticketing systems (e.g. Zendesk Salesforce) or community moderation is a plus but entry-level applicants with strong writing skills are welcome!
  

• Respond to player support tickets emails and web forms in Hungarian with clear accurate and personalized solutions.
  
• Assist players with account recovery in-game purchases billing issues missing items and basic connection troubleshooting.
  
• Maintain a friendly empathetic and player-focused tone across all written interactions.
  
• Identify recurring bugs or server issues and report them to the quality assurance and development teams.
  
• Accurately categorize and tag incoming tickets using our internal player management tools.
  

• Relocation Package: Full flight reimbursement to Sofia plus company-arranged accommodation for your first 23 weeks in Bulgaria.
  
• Competitive Salary: Attractive base remuneration paired with monthly performance and quality bonuses.
  
• 100% Non-Voice Role: Focus purely on written communication with zero phone calls or live voice handling.
  
• Comprehensive Benefits: Private medical and dental insurance transport subsidies and a multi-sport card.
  
• Gamer-Friendly Environment: Modern office in Sofia equipped with gaming consoles esports rooms chill-out areas and free daily coffee and snacks.
  
• Training & Career Growth: Fully paid training on game mechanics and player support systems with clear paths to step into Quality Assurance VIP Support or Team Management.
  

If you love gaming and prefer expressing yourself through writing this is the ideal opportunity to turn your passion into a career! Join our player support team in Sofia today. Apply by submitting your CV in English and lets level up your career together!