German-Speaking Sales & Customer Service Specialist

CloserHire is partnering with a leading international company to recruit German-speaking Sales & Customer Service Specialists for a telecommunications project in this role you will provide professional inbound sales and customer support assisting customers with their telecommunications products and services. You will ensure high-quality interactions promote additional services where appropriate and contribute to an excellent customer experience. This is a full-time position starting with mandatory on-site training and transitioning to flexible work options based on performance.

• Location: Sofia Bulgaria
• Language: German
• Start date: 6/7

Your Role

• Handle incoming sales and customer support inquiries via phone and digital channels
• Assist customers with product information troubleshooting and service requests
• Promote additional services to enhance the customer experience
• Maintain clear and accurate documentation of interactions in CRM systems
• Meet performance and quality targets while ensuring customer satisfaction
• Collaborate with colleagues and internal teams to resolve complex cases
• Participate in ongoing training and team discussions to stay updated on products and services

Your Profile

• Fluent German (C1-C2) both written and spoken
• Strong communication and interpersonal skills
• Customer-oriented mindset with a focus on building positive relationships
• Previous experience in customer service or sales is an advantage
• Comfortable handling high-volume calls and multitasking efficiently
• Team player with a proactive attitude
• Basic computer skills and familiarity with standard software tools
• Ability to work under pressure and meet deadlines

What Is Offered

• Full-time on-site role in Sofia with initial 2-month mandatory on-site training (8 hours/day)
• Work-from-home option available after the fourth month based on performance and certification
• Rotational shifts Monday to Friday 08:00 19:00 Paid professional training and structured onboarding
• Access to performance-based incentives and bonuses
• Meal vouchers and additional health insurance
• Career development and growth opportunities in an international environment
• Supportive and collaborative multicultural team
• Full guidance and assistance from
• CloserHire throughout the recruitment process

Relocation

3 weeks hotel up to 1000EUR paid after 3 months