German Speaking Customer Support Specialist – Sportswear Brand

We are seeking a fashion-focused and service-oriented German Speaking Customer Support Specialist to join a leading global service provider in Sofia Bulgaria. Supporting an iconic international sportswear brand you will act as the key touchpoint for retail consumers managing multi-channel inquiries regarding e-commerce orders digital account configurations and pre- or post-purchase product details. This role is ideal for an enthusiastic professional looking to deliver premium consumer care within a fast-paced environment.

• City: Sofia
• Country: Bulgaria
• Work Mode: On-site (Based full-time at the Sofia office facility; there are no remote or hybrid options available for this project).

• Deliver high-quality consumer support via email live chat and voice channels in fluent German.
• Resolve pre-purchase and post-purchase inquiries including package logistics order tracking returns billing discrepancies and size evaluations.
• Maintain complete and precise administrative summaries of all client cases and resolutions within tracking databases.
• Provide timely courteous and accurate responses to meet defined quality assurance and productivity standards.
• Collaborate with internal fulfillment and digital support teams to optimize global customer satisfaction metrics.

• Language Proficiency: Fluent or native written and spoken German (C1/C2 level).
• Core Traits: Exceptional communication and problem-solving skills with an empathetic customer-first approach.
• Multitasking: Comfortable managing multiple user digital interactions simultaneously within a high-volume retail campaign environment.
• Work Ethic: Proactive highly reliable and capable of working well within a diverse international team.
• Experience (Plus): Prior experience in customer care retail helpdesks e-commerce support or contact center environments is a distinct asset.

• Schedule: Full-time (40 hours per week).
• Working Hours: 8 hours per day scheduled Monday to Friday. Note: Specific shift schedules may vary based on seasonal business demands or platform updates.

• Salary Range: Gross base per month.
• Performance Bonus: Monthly performance incentives of up to 139 Gross (unlocked starting from your third month of employment).
• Allowances & Perks: * Monthly food vouchers.
  • Dedicated monthly transport allowance.
  • Access to a co-financed corporate sports card membership subscription.
• Health Coverage: Comprehensive private health insurance alongside an integrated dental package.
• Onboarding: Fully paid initial professional training and structured campaign onboarding.